How to cancel The New York Times

Cancel in your account

The Times bills the subscription. Eligible digital plans and some Home Delivery plans.

1. 01Sign in at nytimes.com.
2. 02Open your account and select Subscription Overview.
3. 03In Manage Subscription, select Cancel your Subscription.
4. 04Follow the instructions until it is cancelled.

The Athletic is a separate subscription. Cancel it on The Athletic account page. Cancelling the Times leaves it in place.

Cancel by phone

You are in the U.S. and want a person to cancel it.

1. 01Call 866-273-3612.
2. 02The cancel page says hours are 7 a.m. to 5 p.m. E.T. Monday to Friday, and 7 a.m. to 2 p.m. E.T. on weekends and holidays.
3. 03Give the email on the account and say you want the subscription cancelled.

Outside the U.S., the cancel page points you to its international contact list.

Cancel by chat

You would rather type than call.

1. 01Open the Cancel Your Subscription page in the Times help center.
2. 02Select Contact Customer Care at the bottom of that page.
3. 03Tell the Care Advocate you want the subscription cancelled.

The cancel page says chat is open 7 a.m. to 5 p.m. E.T. Monday to Friday, and 7 a.m. to 2 p.m. E.T. on weekends and holidays.

Cancel a subscription billed by Apple or Google

You bought it in the Apple App Store, on Google Play, or in a bundle from another company.

1. 01Cancel in the Apple or Google account that pays, or with the company that sold the bundle.
2. 02The Times says it cannot start, cancel, or refund a subscription those companies bill.

How to know it worked

• —Cancel before the subscription period ends. The end date is in Subscription Overview.
• —A free-trial cancellation takes effect immediately. Any other cancellation takes effect at the end of the current period, and access continues until then.
• —After it is cancelled, access to Times content is limited.
• —Cancelled in Apple or Google? Confirm it there. The Times cannot see that payment.

Watch out for

• —Cancelling the Times does not cancel The Athletic. Cancelling one product on the account can leave the others running.
• —A subscription from Apple, Google, or a bundle is managed by that company.
• —The Terms of Sale list different hours from the cancel page. Phone hours there are 7 a.m. to 6 p.m. E.T. Monday to Friday, and 7 a.m. to 3 p.m. E.T. on weekends and holidays. Chat there is 7 a.m. to 10 p.m. E.T. seven days a week.
• —A free nytimes.com login is a different thing from a paid subscription. Without a paid plan, access stays limited.
• —Cooking, Games, Wirecutter, and gift purchases can sit on their own terms. A gift subscription is a one-time purchase.

The New York Times refunds

• —Except where the terms say otherwise, or the law requires it, the subscription fee is nonrefundable. You keep the rest of the current period.
• —Cancel before the period ends and you are not charged again. The terms say you can be refunded for additional charges.
• —Cancel a monthly print-and-digital plan and you are charged only for the Home Delivery copies you received. Digital access ends when you cancel.
• —Cancel a longer print-and-digital plan that you paid ahead, such as a quarter, semester, or year, and the Times refunds the pro-rata amount for issues it did not deliver. Digital access ends immediately.
• —Apple or Google billed it? The Times says it cannot refund that charge.