How to cancel Xfinity

Cancel by phone

The cancel page lists this as a way to cancel. The residential agreement says to use the ways on that page.

1. 01Call 1-800-934-6489.
2. 02Say you want to cancel your Xfinity service, and give the name and service address on the account.
3. 03Ask for the date the service will be disconnected.

Schedule a call

You want Xfinity to call you. The cancel page lists this next to the phone number.

1. 01Open xfinity.com/cancel.
2. 02Choose the option to schedule a call.
3. 03When they call, say you want the service cancelled and ask for the disconnect date.

Cancel at an Xfinity Store

You want to do it in person. The cancel page lists a store visit.

1. 01Go to an Xfinity Store.
2. 02Say you want to cancel your service.
3. 03Ask for the disconnect date before you leave.

How to know it worked

• —The agreement does not promise a confirmation email. Ask for the disconnect date and keep any note the agent gives you.
• —Fees and charges can keep accruing until the service is disconnected, all Xfinity equipment is returned, and the agreement is terminated.
• —Comcast may, at its choice, keep the service on through the end of the billing cycle in which they got your notice. It would then end at the end of that cycle.

Watch out for

• —Stopping the bill and returning equipment are separate. You have 10 days after disconnection to return Xfinity equipment, in working order except normal wear, to a local service center or Comcast's designated agent. If you do not, they charge an Unreturned Equipment Fee. Paying that fee does not make the equipment yours.
• —If the service is on a minimum term, cancelling before the term ends can add an early termination fee. The amount is in your minimum term agreement. Cancelling does not remove it.
• —You pay for use through the disconnect date. A later refund of prepaid monthly fees, if they give one, can be reduced by amounts you still owe, including an unreturned-equipment fee.
• —The cancel page sends NOW Internet customers to a separate cancel link. Use that page if the plan is NOW Internet. These steps are for residential Xfinity service.

Xfinity refunds

• —The agreement says Comcast may refund prepaid monthly service fees charged for service after the termination date. They may subtract amounts you still owe.
• —A deposit, if they hold one, is refunded within 30 days of disconnection and the return of all Xfinity equipment, or the time the law sets. The refund is the credit balance minus amounts due, including an unreturned-equipment fee. No interest.
• —An early termination fee on a minimum term is separate. The agreement says to review that agreement for the amount. It does not say cancelling waives it.