How to cancel DIRECTV

Cancel by phone

You have a satellite dish, or you want the personalized cancellation on the cancel page.

1. 01Call 800.531.5000.
2. 02Say whether you have a satellite dish or internet service, and that you want to cancel.
3. 03Ask what, if anything, you must return, and the date service ends.

The STREAM terms also say you may cancel that subscription by calling 1-833-622-0198.

Cancel internet service online

You get DIRECTV over the internet and you do not have a satellite dish.

1. 01Sign in at directv.com.
2. 02Select Cancel service.
3. 03Finish the screens and save the page that shows the end of the billing cycle.

The STREAM terms say to cancel before the monthly renewal if you do not want the next month charged. If you cancel after the renewal date, access lasts through the end of that cycle.

How to know it worked

• —The cancel page says service ends at the end of the billing cycle. If you pay in advance, you can watch until then.
• —You do not get a prorated credit or refund for a partial period, unless the law prohibits that.
• —A free trial is cancelled today, and you are not charged.
• —TV packages, add-ons, and streaming services on the account are cancelled. Recordings are erased.

Watch out for

• —Satellite and streaming are different. The STREAM agreement says satellite, and internet service that comes with equipment, are covered by the terms at directv.com/rts. The cancel page is what tells satellite customers to call 800.531.5000.
• —A contract stays in force. The cancel page says you may have to pay a fee for the months left. On STREAM, a new subscription may have a 24-month commitment. The early termination fee can be up to $480, at $20 for each month left. Cancelling inside 14 days of purchase does not add that fee. After that, the fee can still be charged.
• —A pause or a hold is not a cancellation. The cancel page says there is no charge to pause or suspend, you cannot watch while it lasts, and you can restart during that period. The cost section says a satellite call can put the account on hold. Say you want to cancel if that is what you want.
• —Equipment return is separate. The cancel page says some customers return certain equipment to avoid a non-return fee, and the agent says what to send. Shipping is prepaid by UPS, Fedex, or US Mail. Outside equipment, including the satellite dish, is yours to keep, as are cords, cables, splitters, and switches.
• —If a STREAM renewal date falls on the 29th, 30th, or 31st, the next charge is on the first day of the following month. STREAM does not send a monthly bill.
• —The package price may be higher if you start service again.

DIRECTV refunds

• —The cancel page says there is no prorated credit or refund for a partial period, unless the law prohibits that.
• —The STREAM terms say there are no refunds or credits for a partial month or for content you did not watch.
• —A free trial cancelled before it ends is not charged. On the cancel page, a free trial is cancelled the day you cancel.
• —A STREAM early termination fee is not charged if you cancel within 14 days of purchase. Outside that window, the fee for the months left can still apply. The cancel page does not waive a contract fee.