How to cancel DISH

Cancel by phone

The residential agreement and the cancel page both say you can call.

1. 01Call 800-333-3474. The agreement says that line is open 24 hours a day, any day of the year.
2. 02Or call 866-974-0769 between 9:00am - 11:00pm ET, 7 days a week. That is the number on the cancel page.
3. 03Give your name, account number, and service address, and say you want to cancel.
4. 04Ask for the date DISH received the request.

Cancel by email

The residential agreement lists this address for a cancellation notice.

1. 01Email onlinecancellation@dish.com.
2. 02Include your name, account number, and service address.
3. 03Say you want to cancel DISH service.

The cancellation is effective no sooner than the date DISH receives the notice.

Cancel by mail

The residential agreement says you may cancel by notice to the general customer service mailing address.

1. 01Write that you want to cancel, and include your name, account number, and service address.
2. 02Mail it to DISH Network L.L.C., Customer Service Center, P.O. Box 9033, Littleton, CO 80160-9033.
3. 03Keep proof of delivery. It is effective no sooner than the day DISH receives it.

Do not mail it to the address where you send payments. The agreement says that address is a payment center run by someone else.

How to know it worked

• —A cancellation is effective no sooner than the date DISH actually receives a notice sent the way the agreement describes.
• —You can still owe prices, fees, and charges, including an early termination fee from your promotion agreement, and you still have to deal with leased equipment.
• —Keep the email reply, the call note, or the mail receipt.

Watch out for

• —An early termination fee depends on your promotion agreement. The residential agreement does not waive it, except that DISH will not charge one if you disconnect within 24 hours after you accept the agreement.
• —Returning the receiver is separate from stopping service. Return all leased equipment, in good working order except normal wear, within 30 days after cancellation or disconnection. It is not returned until DISH receives it.
• —The satellite antenna and mounting hardware, but not the LNBF, are your fixtures. Do not send those back.
• —DISH sends return labels or empty boxes and charges an Equipment Return TV Fee of up to $20.00 for each label or box. You can instead ask for an in-home pickup at the then-current service-call rate. That pickup is not available everywhere.
• —If you do not return leased equipment undamaged and in the way the agreement describes, you owe the prices, fees, and charges in your promotion agreement.
• —Putting the account on hold is not a cancellation. The cancel page uses 866-974-1695 for a pause.

DISH refunds

• —Cancelling does not by itself remove an early termination fee. That fee is in your promotion agreement, except the 24-hour window after you accept the residential agreement.
• —You still owe prices, fees, and charges accrued through the cancellation.
• —The agreement does not promise a refund of programming you already paid for. It says a cancellation can still leave those charges in place.