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Checked 29 October 2026

How to cancel Tidio

Tidio LLC sells Tidio in the US, from San Francisco. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Tidio so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Tidio until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Tidio never cancels
Cancel Tidio for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Tidio

Fill out one short form. We mail an official termination letter to Tidio's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

Tidio LLC1301 Sansome Street2nd floorSan Francisco, CA, 94111USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Tidio subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Tidio yourself

TLDR: Cancel the recurring subscription before it renews, though the terms do not print the button, and just stopping use does not cancel it. You keep the plan until it expires, further charges stop, and fees are not refunded except where the law requires it or in a rare case.

Cancel the recurring plan

Tidio is set to renew.

  1. 01Cancel the recurring subscription.

The terms do not print the button. You keep the features until the subscription expires. Further charges stop. They do not refund partial months, upgrades, or unused time, except where the law requires it or they decide a case is exceptional. A refund they choose to give covers no more than 3 months. Ask at support@tidio.net. They look at it within 30 days. If they break the terms and do not fix it within 30 days of your written notice, they refund the prepaid fees for the time after the break. Stopping use of the account is not the same as cancelling the paid plan.

Mail a notice

You want it on paper.

  1. 01Write that you are cancelling, and include the email on the account.
  2. 02Mail it to Tidio LLC, 1301 Sansome Street, 2nd floor, San Francisco, CA 94111.

The terms print that street as the registered office. Email support@tidio.net if you are asking about a refund.

How to know it worked

  • Further charges stop.
  • You keep the plan until it expires.

Watch out for

  • Just stopping use does not cancel the paid plan.

Tidio refunds

  • Fees are not refunded, including a partial month or unused time, except where the law requires it.
  • They may refund in an exceptional case, and not for more than 3 months.
  • If they do not fix a material breach within 30 days of written notice, they refund the prepaid fees for the time after the breach.

Sources · checked 29 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Tidio

  • You cannot log in, or do not remember the email

    The notice goes to Tidio in your name and address. No login, no password.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with Tidio until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Tidio

What people ask about Tidio.

How do I cancel Tidio?

Cancel the recurring subscription. The terms do not print the button. You keep it until it expires. Mail goes to Tidio LLC, 1301 Sansome Street, 2nd floor, San Francisco, CA 94111.

Do I get unused time back?

Not usually. They do not refund unused time unless the law requires it or they treat the case as exceptional.

Can you cancel Tidio without me logging in?

Yes. The notice goes to Tidio in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

Cancel another subscription.

Hand Tidio off to us$14.95 once · we handle the rest

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