Do it yourself
Cancel Webflow yourself
TLDR: In the dashboard, open plans and move down to the starter plan before the year ends. A yearly plan does not renew if you cancel in time, and the yearly fee already paid is not refunded.
Move down to the starter plan
Webflow is set to renew.
- 01Open the dashboard.
- 02Open plans.
- 03Move down to the starter plan.
Unless an order form says otherwise, that is how you cancel. They also name a help article and do not print its address. A yearly plan is billed up front, renews each year, and is not refunded. Cancel before the year ends or the next year is charged. There is no refund for part of a year, a plan change, or unused time, while the account is still on. Some credits can apply when you move up, or when you switch from monthly to yearly. A monthly plan is billed ahead, and a refund follows a billing policy these terms do not reprint. A fee change can apply at renewal after they tell you. Using it after that notice is agreeing. A refund paid in another currency can come back as a different amount because of the exchange rate.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Webflow, Inc., 398 11th Street, Floor 2, San Francisco, CA 94103.
A dispute notice goes there. Copyright notices use the same street. Cancel in the dashboard as well, before the year ends.
How to know it worked
- A yearly plan does not renew if you cancel before the year ends.
- The yearly fee already paid is not refunded.
Watch out for
- Leave the account on a starter plan. The terms describe that as the cancel.
Webflow refunds
- A yearly plan is not refunded, including part of a year or unused time.
- A monthly refund follows a billing policy these terms do not reprint.
Sources · checked 29 October 2026
