Do it yourself
Cancel Vimeo yourself
TLDR: If you bought on vimeo.com, open Billing and select Cancel subscription, and if Apple or Google billed you, cancel there because deleting the app does not. Paid features stay until the cycle ends, a yearly plan can be refunded within 14 days and a monthly plan within 3 days, but a refund is not automatic.
Cancel in billing settings
You bought the paid plan on vimeo.com, including a free trial of that plan.
- 01Sign in and open your billing settings. That page is there only while a subscription or trial is active.
- 02Select Membership plan.
- 03On the left, select Billing.
- 04In the lower right, select Cancel subscription.
- 05Confirm the cancellation.
You keep paid features until the current billing cycle ends. The account then moves to a Free or Basic plan. Enterprise plans are cancelled with your account manager.
Cancel a plan Apple billed
You bought Vimeo in the Vimeo, Vimeo Create, Mevo, or Magisto app with an Apple account.
- 01Cancel the subscription in your Apple account subscriptions. Vimeo says the cancel button will not appear on vimeo.com.
- 02Use the email that was billed, and follow Apple's own steps for an in-app subscription.
- 03If the plan is not listed there, sign in on the web with that email and check billing settings.
Deleting the Vimeo app, or deleting the Vimeo account, does not cancel a subscription Apple billed.
Cancel a plan Google Play billed
You bought Vimeo in an Android app with a Google Play account.
- 01Cancel the subscription in Google Play subscriptions. Vimeo says you cannot do that on vimeo.com.
- 02Follow Google's own steps for an in-app subscription.
- 03If the plan is not listed there, sign in on the web with the billed email and check billing settings.
Deleting the app does not cancel a subscription Google Play billed.
How to know it worked
- The last step on vimeo.com is to confirm the cancellation.
- Paid features stay until the end of the current billing cycle. The account then lapses to Free or Basic.
- Cancel at least one day before the renewal date in Billing Settings. Monthly plans renew for 30 days. Annual plans renew for one year.
Watch out for
- With annual billing selected, Starter is $12 per month, billed annually, plus applicable tax. Standard is $25 per month, billed annually, plus applicable tax. Advanced is $75 per month, billed annually.
- A free trial becomes a paid plan unless you cancel before the trial ends.
- After the lapse you lose extra storage, player customization, extra privacy settings, and any Vimeo On Demand titles you sell.
- A plan bought in an Apple or Google app is billed by that store. Vimeo's refund rules do not apply to those in-app purchases.
- Add-on seats and AI credits are not refunded, except seats bought with an initial subscription that itself qualifies for a refund. Those seats have to be empty before Vimeo will refund them.
Vimeo refunds
- A yearly plan bought on vimeo.com can be refunded up to 14 days after the initial purchase. A monthly plan can be refunded up to 3 days after the initial purchase.
- Refunds are not issued automatically when you cancel. Contact Vimeo support and ask.
- Vimeo does not give partial or pro-rated refunds.
- Apple in-app purchases are refunded by Apple, not by Vimeo. A Google Play purchase can be requested from Vimeo or from Google Play.
- Vimeo says a refund often takes up to 10 business days, and it may take about a month to show on the card.
Sources · checked 24 October 2026
