Do it yourself
Cancel Viki yourself
TLDR: Open Account Settings, then the Subscription tab, and click Cancel Plan, or cancel in the app store if you subscribed there. You keep Viki Pass until the current term ends, a trial becomes paid unless you cancel first, and they do not promise a refund if they cut off access.
Open Cancel Plan
Viki Pass is set to renew.
- 01Open Account Settings.
- 02Open the Subscription tab.
- 03Click Cancel Plan.
The next billing date is on that same page. The cancel takes effect at the end of the current term, and you keep access until then. A monthly or yearly plan renews on the first day after the term unless you cancel first. If an app store billed it, cancel there. A trial uses the same clicks, before the trial ends, or the paid plan starts. One trial per account. A price change starts at the next period after they give notice. Cancel before it starts if you reject it. A failed payment can be tried again, and access can be paused until it is paid. If they cut off access, they say they will not refund money already paid, to the extent the law allows. They can also choose to give a refund or a credit.
Mail a notice
You want it on paper.
- 01Write that you are cancelling Viki Pass, and include the email on the account.
- 02Mail it to Viki, Inc., Attention: Legal Department, 800 Concar Drive, Suite 175, San Mateo, CA 94402.
An arbitration letter goes there, at least 10 days before an arbitration starts. Questions about a broken rule go to legal@viki.com. Cancel in Account Settings as well.
How to know it worked
- You keep Viki Pass until the current term ends.
- It does not renew after that.
Watch out for
- An app-store plan is cancelled in that store.
- A trial becomes paid unless you cancel before it ends.
Viki refunds
- If they cut off access, they say they will not refund money already paid, to the extent the law allows.
- They can choose to give a refund or a credit.
Sources · checked 29 October 2026
