Do it yourself
Cancel Alloy yourself
TLDR: Cancel the membership in the dashboard, or email support@myalloy.com, seven days before the period ends, and stop a shipment five business days before it processes. A refund covers only the first shipment of a product.
Cancel the membership
Alloy bills the platform.
- 01Log in and cancel in the account dashboard.
- 02Or email support@myalloy.com and say you want the membership cancelled.
Do it seven days before the current period ends. The account closes at the end of that period. A price change is sent ahead of time and starts at the next period. Keep using Alloy after that and you accept the new price.
Cancel or pause a product shipment
Boxes are set to ship.
- 01Log in.
- 02Cancel or pause the shipment.
Do it five business days before the next shipment is set to process. The membership and the product shipments are described separately. Stop each one that applies.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Alloy Health, Inc., 99 Wall Street #2031, New York, NY 10005.
The terms say that is how to contact them. A dispute notice goes to Alloy at the same street by certified mail. A paper request still has to beat the seven-day membership deadline and the five-business-day shipment deadline.
How to know it worked
- The membership closes at the end of the period you are in.
- A shipment cancelled in time does not process.
Watch out for
- A referral credit is $25 off a new user’s first purchase and $15 on your next shipment or next new purchase. Alloy can change or end that offer.
- If they end the account for breaking the terms, you cannot open a new one under another name or email.
Alloy refunds
- A refund is only for the first shipment of a product. Later shipments of the same product are not refunded.
- Damaged or missing shipments: contact them within 14 days. They replace the product. They do not refund it.
Sources · checked 28 October 2026

