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Checked 28 October 2026

How to cancel Brightside

Brightside Health, Inc. sells Brightside in the US, from San Francisco. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Brightside so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Brightside until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Brightside never cancels
Cancel Brightside for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Brightside

Fill out one short form. We mail an official termination letter to Brightside's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

Brightside Health, Inc.2261 Market StreetSTE 10222San Francisco, CA, 94114USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Brightside subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Brightside yourself

TLDR: Cancel in account settings, or email support@brightside.com, and the plan runs through the period you paid. Cancel at least 24 hours before the first visit and the first purchase is refunded, while later fees are not.

Cancel in account settings

Brightside bills the membership.

  1. 01Log in.
  2. 02Use the cancel steps in account settings.

You can also email support@brightside.com. A cash-pay plan is charged the monthly fee when you start, then each month on that same day, until you cancel. The cancel takes effect at the end of the current period. You keep the service until then. You still owe that period’s fee. Cancel at least 24 hours before the first scheduled visit and they refund the first purchase in full. After that, the terms say the purchase is final, except if insurance denies the claim or coverage is inactive and Brightside did not tell you that you might have to pay yourself. Text STOP only ends texts.

Mail a notice

You want it on paper.

  1. 01Write that you are cancelling, and include the email on the account.
  2. 02Mail it to Brightside Health, Inc., 2261 Market Street, STE 10222, San Francisco, CA 94114.

The terms list that street as the mailing address for questions or complaints about the site. A paper request still has to be in before the period renews.

How to know it worked

  • The membership runs through the period you already paid.
  • That period’s fee is not refunded, except the first-visit rule above.

Watch out for

  • A missed visit can cost up to $200 if you use insurance. A monthly subscription member may not get an extra missed-visit fee, and instead loses the chance to reschedule and does not get a refund.
  • Teen Care: the teen and a parent or guardian both have to attend the first visit. If one is missing, the missed-visit fee can apply.
  • Cancel or reschedule a visit in the member portal. Less than 24 hours’ notice can cost up to $200.
  • If you pay yourself, the self-pay rate keeps billing monthly until you cancel.

Brightside refunds

  • Cancel at least 24 hours before the first visit and the first subscription purchase is refunded in full.
  • After that, the fee is not refunded, except the insurance-notice case in the terms.
  • If Brightside cancels a transaction before any service is given, they refund what you paid.

Sources · checked 28 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Brightside

  • You cannot log in, or do not remember the email

    The notice goes to Brightside in your name and address. No login, no password.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with Brightside until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Brightside

What people ask about Brightside.

How do I cancel Brightside?

Use the cancel steps in account settings, or email support@brightside.com. It ends at the close of the current month. Mail goes to Brightside Health, Inc., 2261 Market Street, STE 10222, San Francisco, CA 94114.

Can I get the first month back?

Yes, if you cancel at least 24 hours before the first scheduled visit. After that visit is set to happen inside 24 hours, the terms say the purchase is final, with the insurance exception above.

Can you cancel Brightside without me logging in?

Yes. The notice goes to Brightside in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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