How to cancel Curiosity Stream

Cancel a plan bought on the website

You created the account on curiositystream.com and pay Curiosity Stream directly.

1. 01Check the bank statement so you know who bills you.
2. 02Open Your Account.
3. 03At the bottom, in Plan and Payment, select Manage Plan.
4. 04Select Cancel Plan at the top right and follow the prompts.

Cancel by email

You want a written request, or you cannot finish the account steps.

1. 01Email help@curiositystream.com.
2. 02The terms say you may cancel at any time by logging in or by contacting that address.
3. 03Include the email on the account and say you want the subscription cancelled.

The same terms list 1-844-778-8999 for questions about the terms. They do not publish hours.

Cancel an Apple subscription

iTunes or the Apple App Store bills you, including on iPhone or iPad.

1. 01Curiosity Stream says to cancel in the Apple App Store, not on its website.
2. 02Use Apple's subscription steps and look for Curiosity Stream.

Cancel a Google Play subscription

Google Play bills you on Android.

1. 01Cancel in the Google Play Store.
2. 02Follow Google's instructions and look for Curiosity Stream.

Cancel a Roku subscription

Roku bills you.

1. 01Press Home on the Roku remote.
2. 02Highlight the Curiosity Stream channel and press Star.
3. 03Select Manage subscription.
4. 04Select Cancel subscription, confirm Cancel subscription, then select Done.

Roku shows how long access continues, then a confirmation with the date access ends.

Cancel an Amazon subscription

Amazon bills you.

1. 01On an Android device with the Amazon Appstore: open the Appstore, select Subscriptions, then Curiosity Stream Subscription, and turn auto-renewal off.
2. 02On a Kindle Fire: from Home, select Apps, then Store, then My Subscriptions, then Curiosity Stream, and turn auto-renewal off.

How to know it worked

• —A direct cancellation takes effect at the end of the current subscription period. You keep access until then.
• —On Roku, the last screen confirms the cancellation and the date access ends.
• —The terms say you will not receive a refund unless Curiosity Stream says so at the time of cancellation.

Watch out for

• —Standard is $5.99 a month or $49.99 a year. Smart Bundle is $11.99 a month or $79.99 a year. The site also shows plans starting at $4.17 a month, which is the $49.99 annual price split by month.
• —A paid plan renews for the same length of time until you cancel. A monthly plan bills again at the start of the next month.
• —A free trial becomes a paid plan if you do not cancel during the trial. The offer states the price that starts when the trial ends.
• —A plan bought on the Curiosity Stream site usually does not include every CuriosityStream service, such as Curiosity University. A bundle with another company is governed by that company's terms as well.
• —iTunes, Google Play, Roku, and Amazon subscriptions are cancelled on those platforms. The website cancel button is for accounts created on the website.

Curiosity Stream refunds

• —The terms say cancellation does not include a refund unless Curiosity Stream says otherwise at the time you cancel.
• —A refund in one case does not entitle you to a refund later.
• —App store charges follow that store's rules. Cancel there, and ask that store about a refund.