Do it yourself
Cancel Hallmark+ yourself
TLDR: If you started on the website, open Account and select Cancel Subscription, or cancel with Apple, Roku, Google, Amazon, YouTube TV, or your TV provider if they bill you. You keep access for the period you paid, and unused time is not refunded.
Cancel on the Hallmark+ website
You started the membership on the Hallmark+ website. Hallmark bills you, including if you paid with PayPal.
- 01Sign in to Hallmark+.
- 02Click the person icon in the upper right.
- 03Click Account.
- 04Click Edit by Subscription.
- 05Select Cancel Subscription.
No Edit icon means an app store or a TV provider bills you. A PayPal membership started on the website still cancels from this Account page. PayPal plans cannot be switched from monthly to annual. Cancel, then sign up again if you want a different plan.
Cancel an Apple subscription
You started Hallmark+ in the app on iPhone, iPad, or Apple TV, or as an Apple TV channel. Apple bills you.
- 01Open Settings on your iPhone, iPad, or iPod touch.
- 02Tap your name.
- 03Tap Subscriptions.
- 04Tap the Hallmark+ subscription.
- 05Tap Cancel Subscription.
If you do not see Cancel, Hallmark says the subscription is already canceled and will not renew. Apple's channel article says a trial billed to your Apple ID charges $7.99 a month plus tax when the trial ends.
Cancel a Roku app subscription
You signed up in the Hallmark+ app on a Roku device. Roku bills you.
- 01Sign in at my.roku.com.
- 02Under Manage Account, select Manage Your Subscriptions.
- 03Select Hallmark+.
- 04Cancel the subscription there.
On the Roku itself, highlight the Hallmark+ app, press star on the remote, select Manage Subscription, then Cancel Subscription, then Confirm. You keep access until the current period ends.
Cancel Hallmark+ on the Roku Channel
You subscribed to Hallmark+ on the Roku Channel. Roku bills you $7.99 a month or $79.99 a year, plus tax.
- 01On the Roku, press Home.
- 02Highlight the channel, then press star.
- 03Select Manage Subscription.
- 04Select Cancel subscription, then confirm.
On a phone or computer, sign in at my.roku.com, open Manage your subscriptions, and select Cancel subscription under Active Subscriptions.
Cancel on Google Play
You started Hallmark+ in the app on an Android phone, tablet, or Android TV. Google bills you.
- 01Hallmark says this plan is managed in Google Play, not on the Hallmark+ website.
- 02Open Google Play's subscription page for the Google account that pays.
- 03Find Hallmark+ and cancel it there.
The Hallmark+ website will not show an Edit button for this plan.
Cancel on Fire TV or Prime Video
You started Hallmark+ in the app on a Fire tablet or Fire TV, or as an Amazon Prime Video channel. Amazon bills you.
- 01Fire app: cancel in the Amazon account that pays for the app. Hallmark cannot stop an in-app charge.
- 02Prime Video channel: cancel the Hallmark+ channel in your Amazon Prime Video channel settings, not on the Hallmark+ website.
Cancel through YouTube TV
You added Hallmark+ through YouTube TV. YouTube TV bills $7.99 a month plus tax after a seven-day trial.
- 01Go to tv.youtube.com in a browser.
- 02Click Settings.
- 03Click Membership.
- 04Click Pause or Cancel membership.
Cancel through a TV provider
Hallmark+ came through Sling, Dish, Frontier, Comcast Xfinity, Cox, DirecTV, or Frndly TV. That company bills you.
- 01On the Hallmark+ account page, check who bills you. No Edit button means it is not a website membership.
- 02Cancel Hallmark+ with that provider, using the steps in Hallmark's help article for that company.
A Hallmark+ plan bought from a cable or streaming TV provider does not sign you in to the Hallmark+ app or website. A website or app plan does not include the Hallmark Channel on cable.
Call Hallmark+ Care
You need help, or the membership did not start on the website or in an app store.
- 01Call 1-844-446-5669. Care Support Hours are Monday to Friday, 8am to 7pm CT, and Saturday and Sunday, 10am to 6pm CT. One line on the same contact article says weekend hours run until 7pm CT.
- 02Give the email on the membership and say you want it cancelled.
- 03Ask them to confirm the date it ends.
The help center also offers chat. Hallmark says a subscription question is faster by phone or chat. You can also email care@hallmarkplus.com.
How to know it worked
- A website cancellation stops the next renewal. You keep Hallmark+ until the end of the period you already paid for.
- Cancel before that period ends, or the next period is charged.
- An in-app plan has to be turned off by the deadline that Apple, Roku, Google, or Amazon sets.
Watch out for
- The website plans are $7.99 a month or $79.99 a year, plus tax. Both renew until you cancel.
- A free trial or intro price renews at the full fee unless you cancel before it ends. The offer terms are shown when you sign up.
- If a renewal payment fails, Hallmark may retry the card on file and charge any other payment method it has, without notice unless the law requires it.
- Cancelling Hallmark+ does not cancel Crown Rewards. Call 1-800-HALLMARK to cancel Crown Rewards. Cancelling Crown Rewards does not cancel Hallmark+.
- Store and app subscribers do not get the extra Hallmark.com and Gold Crown benefits. Those are for website and Hallmark app memberships linked to Crown Rewards.
- You can use up to five devices, and watch on two at the same time.
Hallmark+ refunds
- Hallmark does not refund unused time or unused benefits when you cancel. You keep access for the period you already paid.
- If Hallmark Media stops Hallmark+ entirely, its terms say its only duty is a pro rata refund for the rest of the paid period.
- Any other refund is at Hallmark's discretion and goes back to the original payment method.
- A gift card balance applied to Hallmark+ is not refunded or turned into cash, except where the law says otherwise.
- Apple, Roku, Google, Amazon, YouTube TV, or a TV provider bills you? Their rules apply.

