EndSubscription
Checked 26 October 2026

How to cancel Factor

Factor75, LLC runs Factor in the US, from New York. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Factor so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Factor until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Factor never cancels
Cancel Factor for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Factor

Fill out one short form. We mail an official termination letter to Factor's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

Grocery Delivery E-Services USA, Inc. dba Factor, Attn: Legal Department28 Liberty Street10th FloorNew York, NY, 10005USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Factor subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Factor yourself

TLDR: Sign in, open Account Settings, and click End Meal Subscription before your delivery locks at 11:59pm Central. After that lock, the week's box still ships and you still pay for it.

Cancel in your account

You can sign in. The terms call this the cancellation procedure.

  1. 01Go to factor75.com and sign in.
  2. 02Click your name in the upper right, then Account Settings.
  3. 03On the meal settings page, under Status, click End Meal Subscription.
  4. 04Follow the prompts. The terms say a message then confirms the account is cancelled.

Factor's cancel page shows another screen: Plan Settings, then Deactivate My Plan under Status, then Deactivate Now. On the iOS app it says Settings, Personal Information, Delete Account, then Continue to deactivate. That page says deactivating skips deliveries until you reactivate. Use the screen your account shows.

Cancel by email

The terms also say you can cancel by contacting customer care.

  1. 01Email help@factor75.com.
  2. 02Give your full name and the email on the account.
  3. 03Say you want to terminate your subscription.

Cancel by phone

The terms point cancellation to the contact page. That page says to call.

  1. 01Call +1 888-573-5727.
  2. 02Give your full name and the email on the account.
  3. 03Say you want to terminate your subscription.

How to know it worked

  • The terms say the account page shows a message that your account has been cancelled.
  • Keep the email reply, or ask the phone agent to confirm it.
  • A skip is not a cancellation. Skipping a week before it locks means you are not charged for that week. Later weeks still run.

Watch out for

  • Selections lock at 11:59 PM Central Time. Saturday deliveries lock Monday. Sunday deliveries lock Tuesday. Monday or Tuesday deliveries lock Wednesday. Wednesday deliveries lock Thursday. The card is charged the next day.
  • For a Tuesday delivery, the terms say you have until Wednesday at 11:59 PM CT the week before. After the lock, you are charged and you still get that week's box. Cancellation then starts the following delivery week.
  • Factor can change the plan price with at least 10 days' notice. Accepting a delivery after that notice accepts the new price, unless you cancel.
  • A voucher discount lasts the first week unless the voucher says otherwise.

Factor refunds

  • Cancelling does not by itself refund a box. If a meal is unsatisfactory, email help@factor75.com or call (888) 573-5727 within five days of receiving it.
  • Factor may credit that meal, and sometimes refund part or all of it. That is their choice.
  • They can ask for the meal back, or a photo, before any credit or refund.

Sources · checked 26 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Factor

  • You cannot log in, or do not remember the email

    The notice goes to Factor's legal department in your name and address. No login, no password.

  • You cancelled after the weekly lock

    The notice dates the cancellation. The box already locked still comes. The notice is what stops the week after it.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with Factor until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Factor

What people ask about Factor.

How do I cancel Factor?

Sign in, open Account Settings, and click End Meal Subscription under Status. Or email help@factor75.com, or call +1 888-573-5727, with your full name and the email on the account. Do it before the lock time for your delivery day.

I cancelled and another box is still coming. Why?

The terms say a cancel after the lock still sends that week's box, and the stop starts the next delivery week. For a Tuesday box, the lock is Wednesday at 11:59 PM CT the week before.

Can I skip a week instead of cancelling?

Open the week, click Edit Delivery, then Skip Week, before the lock. You are not charged for that week. Later weeks still come. Cancel is a separate step.

Will Factor refund the box I already paid for?

Not just because you cancelled. For a bad meal, contact them within five days of delivery. A credit or refund is their decision, and they may want a photo.

Can you cancel Factor without me logging in?

Yes. The notice goes to Factor in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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