How to cancel Farm Fresh To You

Cancel before the cutoff

They bill the weekly box.

1. 01Email contactus@farmfreshtoyou.com, or call 1-800-796-6009.
2. 02Or, while logged in, use the contact form and choose Cancel Service.
3. 03Do it by 6 p.m., two days before the next delivery.

Phone hours are Monday through Friday, 8 a.m. to 5 p.m. PT. They email you when the service is cancelled. A box inside that two-day window is already being packed and is still charged. You can also cancel within three business days of signing up. Skipping deliveries on the Manage Account page does not, by itself, end the subscription. Any balance still owed is charged when you cancel.

Mail a notice

You want it on paper.

1. 01Write that you are cancelling, and include your name, phone, and the email on the account.
2. 02Mail it to Farm Fresh To You, Attn: Consumer Complaint, 3050 Beacon Blvd., Suite 100, West Sacramento, CA 95691.

The terms say a complaint notice goes to that address by certified mail or courier. A paper request still has to arrive before 6 p.m., two days before delivery, or the next box is charged.

How to know it worked

• —They email you that the service is cancelled.
• —You can still log in to see balances and past orders.

Watch out for

• —The box is billed about 24 hours after the customization window closes. A second try for a past-due balance happens the following Sunday.
• —The cutoff in your account is often 48 to 72 hours before delivery, depending on the area. The terms use 6 p.m., two days before.
• —There is no long commitment, but the weekly charge continues until you cancel.

Farm Fresh To You refunds

• —A box inside the two-day window is not cancelled and is still charged.
• —If a payment is stuck, they cannot cancel online until it is paid. Call 1-800-796-6009 before the cutoff.