Do it yourself
Cancel Zoom yourself
TLDR: Cancel in Zoom's billing portal, or email renewals@zoom.us, at least 30 days before the next term starts. The current term still runs to its end, and that fee is not refunded.
Send notice before the renewal
Zoom is set to renew.
- 01Open the billing portal, if your account has one, and cancel.
- 02Or email renewals@zoom.us at least 30 days before the next term starts.
Unless the order or the law says otherwise, the plan renews on its own. The notice has to arrive at least 30 calendar days before the next term, or in the time the law requires if that is different. The current term cannot be cancelled, and the fee is not refunded, unless Zoom agrees, the law requires it, or the order says so. A charge they already sent, before they could act on a card change, still stands. They may use a new card number from the card company. If a law gives a cooling-off window, you can end the affected service in that window and get a pro-rata refund of unused prepaid fees. If the service already started, or you miss that window, that right is gone.
Mail a notice
You want it on paper.
- 01Write that you do not want the plan to renew, and include the email on the account.
- 02Mail it overnight or by first-class mail to Attention: Legal Dept., Zoom Communications, Inc., 55 Almaden Blvd, Suite 600, San Jose, CA 95113.
A notice counts when they receive it. A dispute letter before arbitration uses 55 Almaden Blvd., San Jose, CA 95113, without the suite. Also use the billing portal or renewals@zoom.us so the 30 days land before the renewal.
How to know it worked
- Notice at least 30 days before the next term stops that renewal.
- The current term still runs, and that fee is not refunded.
Watch out for
- A card change does not undo a charge they already sent.
Zoom refunds
- Fees for the current term are not refunded, unless Zoom agrees, the law requires it, or the order says so.
Sources · checked 29 October 2026
