How to cancel AG1

Cancel in your member portal

You can still sign in. AG1's terms say you can cancel in the online member portal.

1. 01Go to drinkag1.com.
2. 02Sign in with the icon in the upper right corner.
3. 03Cancel the subscription in your member portal.

Cancel by the last day of the billing period. AG1 says every cancellation takes effect on that last day.

Cancel by email

You want it in writing, or you cannot get into the portal.

1. 01Email support@drinkag1.com.
2. 02Say you want the subscription cancelled, and give the email on the account.

Keep the reply. The terms say email is one of the ways to cancel.

Cancel by phone

You want to speak to someone.

1. 01Call 1-888-390-4029. Support hours are Monday - Friday 3:00 am - 8:00 pm EST.
2. 02Say you want the subscription cancelled, and give the email on the account.

How to know it worked

• —AG1 says a cancellation takes effect on the last day of the billing period.
• —To avoid the next charge, cancel by that last day.

Watch out for

• —The subscription renews on its own. The card is charged the price then in effect for the billing period you chose.
• —A cancellation made after the last day of the billing period does not stop the charge that already came due.
• —A refund of the first order still requires you to send the product back. Shipping is not refunded.

AG1 refunds

• —AG1's terms let you request a refund of the first order of each product within 90 days of that order.
• —Email support@drinkag1.com with your name, order number, purchase date, address, and bank details.
• —They tell you where to return the product. You must return it to get the refund.
• —The refund goes to your bank account within 6 weeks after they receive the return. Shipping costs are not refunded.
• —The customer service page says to contact them within 90 days of your first order to start a refund of that original order.