Do it yourself
Cancel BistroMD yourself
TLDR: Log in, open Manage Plan, then Update Plan, and click Cancel Program before the Next Order deadline, usually 11:59pm Eastern a few days before delivery. A change that misses that deadline can still bill the next box.
Cancel in Manage Plan
bistroMD bills the weekly plan.
- 01Log in at mybistroMD.
- 02Click Manage Plan in the top menu, then Update Plan.
- 03Scroll to the cancel link on the left.
- 04Leave feedback, then click Cancel Program.
The deadline is on the dashboard under Next Order. It is usually a few days before delivery, at 11:59 p.m. Eastern. A request by email or phone has to arrive 24 hours before that deadline. To skip a week instead, open Delivery Schedule and click Skip on that week.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to bistroMD, 812 Huron Road East, Suite 620, Cleveland, OH 44115.
The terms say a dispute notice goes to that street by U.S. mail, FedEx, or UPS, with delivery confirmation. Questions can go to CustomerService@BistroMD.com. A paper request still needs to beat the weekly deadline by 24 hours.
How to know it worked
- Cancel Program finishes the cancellation online.
- A change that misses the deadline can still bill the next box.
Watch out for
- The same deadline covers skipping a week and changing the menu.
- You can turn the account back on later.
BistroMD refunds
- The cancel page does not offer a refund of a box that already passed the deadline.
Sources · checked 28 October 2026

