Do it yourself
Cancel Echelon yourself
TLDR: Open member.echelonfit.com, scroll to the subscription, and click Cancel, or call (402) 732-2124, and cancel in Apple or Google if they bill you. A period that has already started is not refunded, though a yearly renewal can be fully refunded within 30 days of that renewal.
Cancel a plan billed by Echelon
Echelon charges the card.
- 01Log in and open member.echelonfit.com.
- 02Scroll to your subscription.
- 03Click Cancel and follow the steps.
You can also call customer service at (402) 732-2124. A monthly plan bills about every 30 days. A year is every 365 days. Two years is every 730 days. Cancel during a free trial and you are not charged. Buying a plan ends the rest of a trial.
Cancel iTunes or Google Play
The charge is from Apple or Google.
- 01Cancel the subscription in that store.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Echelon Fitness Multimedia, LLC, 605 Chestnut Street, Suite 700, Chattanooga, TN 37450.
The terms say notices to Echelon go to that address by personal delivery, overnight courier, or certified mail. Questions about the terms can go to corporatecounsel@echelonfit.com.
How to know it worked
- A cancellation starts at the end of the current billing period.
- A monthly plan cancelled mid-month lasts until the start of the next month.
Watch out for
- The membership renews until you cancel. A yearly or two-year plan gets a renewal notice.
- Prices are on the membership page. They can change.
Echelon refunds
- There is no refund for a billing period that has already started, and no partial-month credit.
- After a yearly or two-year plan renews, you can cancel within 30 days of that renewal and get a full refund. After those 30 days, that renewal is not refunded.
- If you return new equipment within 90 days of delivery, you can cancel the yearly or two-year membership that came with it and get a prorated refund. Shipping and delivery are not refunded.
Sources · checked 28 October 2026

