Do it yourself
Cancel Eight Sleep yourself
TLDR: In the app, open Profile, then Manage Autopilot plan, and tap Cancel plan, or email support@eightsleep.com. It takes effect at the end of the current billing period, and a partial period is not refunded.
Cancel in the app
Eight Sleep bills Autopilot.
- 01Open Settings, the gear icon.
- 02Tap Profile.
- 03Scroll to Manage Autopilot plan, then Autopilot plan.
- 04Tap Cancel plan and finish the flow.
You can also email support@eightsleep.com or call 888-699-4015. It takes effect at the end of the current billing period. The Pod still has a manual temperature dial after that. Schedules, alarms, and sleep reports stop.
Mail a notice
You want it on paper.
- 01Write that you are cancelling Autopilot, and include the email on the account.
- 02Mail it to Eight Sleep Inc., 915 Broadway, Ste 1301, New York, NY 10010.
The terms list that street for mail. Legal email is legal@eightsleep.com. Support email is support@eightsleep.com.
How to know it worked
- You keep Autopilot until the current billing period ends.
- The next cycle is not charged, and the plan turns off then.
Watch out for
- The help page says every Pod purchase includes a 12-month Autopilot commitment, and also says you can cancel any time after you buy. The cancellation applies to the next billing cycle.
- It renews at the current price unless you cancel before the renewal date. A price change gets at least 30 days’ notice by email or in the app.
- Tiers are Standard, Enhanced, and Elite. Prices are on eightsleep.com.
Eight Sleep refunds
- The terms say a partial billing period is not refunded.
Sources · checked 28 October 2026

