How to cancel Cerebral

Click Cancel Subscription

Cerebral bills the plan.

1. 01Log in.
2. 02Click Cancel Subscription.

Do it no later than the day before the next billing date. If you miss that, the next period is charged and the cancel waits until the period after that. You keep the service until the current period ends. Cancelling the plan does not close the account. To close the account, email support@cerebral.com. For couples therapy, only the person who opened the account can close it. Step-by-step help is in their FAQs. A free trial needs a card and turns into a paid plan unless you cancel first. The bill may not fall on the same date every month. Talk to your provider before you stop a medicine.

Mail a notice

You want it on paper.

1. 01Write that you are cancelling, and include the email on the account.
2. 02Mail it to Cerebral Inc., 2093 Philadelphia Pike #9898, Claymont, DE 19703.

The terms list that box as the mailing address for Cerebral Inc. and the Cerebral Medical Groups. Cancel in the account too, the day before the next bill.

How to know it worked

• —Future plan charges stop after the period you are in.
• —You keep access until that period ends. Fees already paid are not refunded, except where the law requires it.

Watch out for

• —Medicine, lab tests, extra visits, and missed-visit fees are billed apart from the plan.
• —A medicine order can be cancelled before it ships. After it ships, it cannot be returned or refunded.
• —A price increase is announced. Cancel before the period ends or the new price applies.
• —If a payment fails, they can pause or end the plan until a card works.

Cerebral refunds

• —Purchases are final. Plan fees are not refunded, except where the law requires it.
• —If Cerebral cancels the plan itself, they refund that period’s fee as the law requires.
• —They may issue a refund or credit when they choose. One refund does not promise the next.