Do it yourself
Cancel ButcherBox yourself
TLDR: Log in, open Next Box, and finish the cancel flow before 11:59pm EST the day before the bill date. A box that already billed can still ship, and that charge is not refunded.
Cancel from Next Box
You can still sign in.
- 01Log in to your ButcherBox account.
- 02Go to Next Box.
- 03Scroll to Need to pause or cancel?
- 04Click Review Options and finish the cancel flow.
Do this before 11:59 pm EST the day before your next bill date. The terms call that day the bill date.
Cancel by phone
You cannot finish it in the account.
- 01Call (855) 981-8568.
- 02Give your name and the email on the account.
- 03Say you want the subscription cancelled.
ButcherBox does not publish hours for this number. The same number is on the cancel article and in the terms.
Cancel by email
You want the request in writing.
- 01Email support@butcherbox.com.
- 02Give your name and the email on the account.
- 03Say you want the monthly subscription cancelled.
- 04Include the next bill date if you know it.
How to know it worked
- The terms say a cancellation request is processed for the next scheduled bill date.
- They do not describe a confirmation email. Keep the reply, or the last screen of the cancel flow.
- Review Options also offers a pause. Finish the cancel path if you want future boxes to stop.
Watch out for
- Cancel before 11:59 pm EST the day before the next bill date. ButcherBox says it cannot guarantee cancellation of an order that has already billed or is processing.
- You still owe any order processed before the cancellation. A box already charged can still ship.
- If the request comes after the bill date, it is applied to the following bill date.
- The plan renews every month until you cancel it or ButcherBox stops it. The amount can change with the options you pick.
- If ButcherBox changes the subscription price, it gives advance notice. A box shipped after that notice accepts the new price unless you cancel.
- If a card charge fails or is reversed, ButcherBox may retry the card, cancel undelivered orders, or collect another way.
ButcherBox refunds
- Cancelling does not refund a box that already billed. That box can still ship.
- If you are not satisfied with a product, email support@butcherbox.com or call (855) 981-8568. ButcherBox says it will review the order and may offer a replacement, a credit, or a partial or full refund. It may ask for photos.
- For courier damage, contact them within 7 days, with photos. Filing a claim does not guarantee a refund.
- Ask in the same note as the cancellation. Cancelling alone does not refund a processed order.
Sources · checked 26 October 2026

