How to cancel Counter Culture Coffee

Cancel in Your Subscription

The next order is more than 24 hours away.

1. 01Log in to your Counter Culture account.
2. 02Open the Your Subscription tab in Your Account.
3. 03Cancel the coffee subscription there.

The terms say the dashboard request has to be in at least 24 hours before the scheduled order date. They do not name the button. They roast on the day the order is scheduled to be processed, so that day is too late.

Cancel by email

You want it in writing. Give them 72 hours before the scheduled order date.

1. 01Email retail@counterculturecoffee.com.
2. 02Say you want the coffee subscription cancelled.
3. 03Send it at least 72 hours before the scheduled order date.

The terms say notices from you go to that address. They do not list a customer-service phone for a subscription cancel.

How to know it worked

• —The subscription continues, at the frequency you picked, until you cancel it.
• —You are billed on the day the order ships. They email before each subscription order.
• —A cancel or a change cannot be made on the processing day, or after the order is processed. You pay for a processed order.

Watch out for

• —Changing the next charge date keeps the subscription on. In Your Subscriptions, edit the subscription, open Next Charge, change the date, and save. That is not a cancel.
• —The first order ships the next business day, and it cannot be postponed. Later orders can be changed in the dashboard. Weather, holidays, and evening or weekend orders can add a processing day.
• —A gift subscription runs for 3, 6, or 12 months and is billed per order. It has an end date. It is not paid in full up front.
• —If a coffee is unavailable, they may send a substitute of a similar style and of equal or greater value.
• —They can change the subscription price. They notify you before the order processes. The new price applies unless you cancel before it processes. They do not notify you of tax changes.
• —The copyright agent is E-Commerce Manager, Counter Culture Coffee, 812 Mallard Avenue, Durham, NC 27701, retail@counterculturecoffee.com, 919-362-5282. That phone is the copyright line, not a published subscription-cancel line.

Counter Culture Coffee refunds

• —They do not accept returns of coffee. It is perishable.
• —A processed subscription order is not cancelled, and you are responsible for the charge.
• —If the coffee is unsatisfactory, email retail@counterculturecoffee.com with the order number, what is wrong, and a photo of the bag showing the roast date. A refund may be issued at their discretion.