How to cancel Chewy Autoship

Turn Autoship off

You can still sign in. Chewy's cancel article lists these steps.

1. 01Sign in at chewy.com.
2. 02Go to Manage Autoship.
3. 03Select the Autoship you want to stop.
4. 04Scroll to the bottom and select Cancel Autoship.
5. 05Confirm when asked.

Chewy emails a confirmation. Once it is cancelled, that Autoship does not charge you or send future deliveries. The terms also say you can cancel in Autoship Manager under Your Account.

Skip a delivery or remove one item

You want to keep Autoship and change one order. Chewy's change article lists this on the same screen.

1. 01Go to Manage Autoship and choose the Autoship.
2. 02Select Skip order if you are not ready for the next delivery.
3. 03To drop one product, remove that item. You can also skip a single item for one order.

Skip order and removing one item are not the same as Cancel Autoship. The rest of the schedule stays on.

Cancel by phone

You cannot log in, or the page will not finish it. The Autoship terms list this number.

1. 01Call 1-800-672-4399. Chewy help says experts are available 24/7.
2. 02Give the email on the account and say you want the Autoship cancelled.
3. 03Ask for the confirmation email.

Cancel by chat

You want help on the site. Chewy help says chat is available 24/7.

1. 01Open Chewy help and start a live chat.
2. 02Say you want the Autoship cancelled and give the email on the account.
3. 03Save the chat and ask for the confirmation email.

How to know it worked

• —Chewy emails a confirmation after you cancel an Autoship.
• —Skipping an order does not send that cancellation email. The next delivery is only moved.
• —After you cancel, Chewy says that Autoship will not charge you or send future deliveries.

Watch out for

• —Autoship is a recurring order of the products you picked. The Autoship terms do not add a separate membership charge.
• —Chewy+ is a different program. Cancelling an Autoship does not cancel Chewy+.
• —The start-an-Autoship help article says the card can be charged as early as 3 days before the next order ships. A reminder email comes before that.
• —The terms say you can edit or cancel the upcoming order until 12:00 AM the day before the ship date. They do not name a time zone. After that, the card is authorized and you may see a pending charge while they pack the order.
• —Autoship ships only to the 48 contiguous US states.

Chewy Autoship refunds

• —Cancelling does not undo an order that was already authorized.
• —The terms say Autoship returns follow Chewy's return policy. They do not promise a refund because you cancelled.
• —If Chewy ends a subscription itself, the terms say you are charged only for orders that have shipped.