How to cancel Cozy Earth

Cancel the paid membership

You pay for the monthly or annual Cozy Earth membership, not the free rewards tier.

1. 01Sign in at cozyearth.com.
2. 02Open Your Membership.
3. 03Click Manage Membership.
4. 04Click the link to cancel the membership.

The FAQ says the cancellation takes effect immediately and you lose the membership benefits at that point.

Cancel a Fount Society subscription

A product such as Fount Society is set to ship again on its own.

1. 01Log in to your Fount Society account.
2. 02Open the Manage Subscription tab.
3. 03Select the subscription you want to stop.
4. 04Click Cancel Subscription.

The terms also say you can cancel a product subscription in the manage subscription section of your Cozy Earth account, or by emailing before the next charge.

Cancel by phone

The account page will not finish, or you want a person.

1. 01Call 385-225-9268. The membership answer gives this number. The same FAQ also lists 855-222-2699. Both are Monday to Friday, 9am to 8pm EST.
2. 02Say whether you want the membership or a product subscription cancelled.
3. 03Ask them to confirm it.

Cancel by chat

You are on cozyearth.com during the stated hours.

1. 01Open cozyearth.com and use the chat icon at the bottom right.
2. 02Say you want the membership or the product subscription cancelled.
3. 03Save the chat.

The FAQ says chat hours are Monday to Friday, 9am to 8pm EST. Outside those hours it says to send an email through the chat, and that a reply usually comes within an hour or two.

Cancel by email

You want a written request.

1. 01Email support@cozyearth.com.
2. 02Give the email on the account and say which plan you want cancelled.
3. 03For a product subscription, ask them to stop it before the next charge.

How to know it worked

• —The membership FAQ says benefits stop immediately, and Cozy Earth does not give a refund or credit, including for a partly used period.
• —The terms say a product subscription keeps shipping at the frequency you picked, such as every 2 or 3 months, until you cancel before a charge.
• —The terms also say that if you opted in to automatic renewal, the membership continues until you cancel before the next charge.

Watch out for

• —The free tier is not a paid plan. The paid plans on the FAQ are $10 a month, with the first month free, and $100 a year, billed annually.
• —Paid members earn 10% back in credit on every order. The FAQ says credit expires 12 months after it is added.
• —Annual members also get a free pair of socks, an anniversary gift, and 20% of the first order back as welcome credit. Monthly and free members get 10% welcome credit.
• —The terms say a yearly membership ends unless you opt in to renew it. If you did opt in, they can charge the card on file until you cancel before that charge.
• —A product subscription ships the product and charges the card at the schedule you chose. Skipping or rescheduling is done in the Fount Society account, and it is not the same as cancelling.
• —Fount Society returns are a separate rule. The terms say US customers can return or exchange them within 30 days if the product is at least half full. You pay return shipping, and the original shipping is not refunded.

Cozy Earth refunds

• —The membership FAQ says Cozy Earth does not provide refunds or credits when you cancel, including for a partly used billing period.
• —The terms say the membership fee is non-refundable.
• —If Cozy Earth ends the membership itself, the terms say it will give a prorated refund for full months left, unless it ended the account for misuse.
• —Cancelling a product subscription stops later shipments. It does not, by itself, refund a shipment already charged.