Do it yourself
Cancel Club Pret yourself
TLDR: Open the Club Pret subscription from pret.com/en-US/my-account and cancel it, or call 1-800-865-4097 if the plan is paused. A paid cancel takes effect at the end of that month, and cancelling does not refund the month.
Cancel on My Account
The subscription is not paused.
- 01Open the manage-account link in a renewal email, or go to pret.com/en-US/my-account.
- 02Log in with the email and password on the subscription.
- 03Open the Club Pret subscription and cancel it.
If the subscription is paused, the terms say you have to contact customer service. The account steps will not cancel a paused plan.
Call or email Pret
The account steps fail, or the plan is paused.
- 01Call 1-800-865-4097. The terms say Monday to Friday, 9 a.m. to 5 p.m. EST.
- 02Or email us.customerservice@pret.com with your name and what you need.
How to know it worked
- A paid cancel takes effect at the end of the month you cancel. You keep the drinks until that month ends. The next month is not charged.
- The terms use this example: start a paid plan on July 7, cancel on July 19, and use it until August 6.
- Fees already collected are kept, unless the law requires a refund.
- New subscribers can get the first month free, then $50 a month plus tax.
Watch out for
- The plan is $50 a month plus tax. A price change needs 40 days’ notice. You can cancel before it hits.
- You get up to 5 eligible drinks a day, and the Club Pret discount, in participating US shops. It does not work in excluded shops, and it does not work outside the US.
- You have to be 18. One subscription per person. Sharing the QR code can get the plan cancelled immediately, with no refund for the rest of the month.
- A pause starts at the next midnight and lasts 31 days, unless you resume sooner. In the app: account, your subscription, pause subscription. On the site: manage subscription, then pause subscription. A gift subscription cannot be paused. A paused month is not refunded.
- If you start on the last day of a month, later charges are on the last day of the following month. Other plans renew on the same day each month. Another clause says the charge is every 30 days.
- A dispute notice goes by certified mail to Pret A Manger (USA) Ltd, 350 5th Ave, 18th fl., New York, NY 10118. The contact page lists the same building as the corporate office.
Club Pret refunds
- Cancelling is not eligible for a refund of that month.
- Not using the drinks does not earn a refund.
Sources · checked 28 October 2026
