Do it yourself
Cancel ClickUp yourself
TLDR: Tell ClickUp you are cancelling before the renewal, and a yearly plan needs that notice at least 30 days ahead or it renews for 12 more months. A first purchase can be refunded within 30 days if you are not satisfied, and a renewal is not covered.
Cancel before the renewal
ClickUp is set to renew.
- 01Tell ClickUp you are cancelling the service.
The terms do not print the button or an email. Accounts renew on their own, and they can charge on or after the renewal date unless you have cancelled. A yearly plan needs notice at least 30 days before the renewal date. That same 30-day notice covers a downgrade, fewer users, a package change, or dropping an add-on. Miss it and the yearly plan renews for another 12 months. A fee change is emailed at least 30 days before the renewal. Fees are not refunded except where the law requires it or the satisfaction guarantee applies. An unpaid bill can pause or close the account. Extra use can be billed later.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Mango Technologies, Inc. dba ClickUp, Attn: Privacy Agent, 350 10th Ave., Suite 500, San Diego, CA 92101.
The terms print that street for the privacy agent. A yearly plan still needs the notice at least 30 days before renewal.
How to know it worked
- A yearly plan that is cancelled at least 30 days before renewal does not renew for another year.
- A late yearly notice renews the plan for 12 more months.
Watch out for
- A yearly cancel or downgrade has to arrive at least 30 days before the renewal date.
ClickUp refunds
- A first purchase, or a new product, can be refunded in full if you contact them within 30 days and you are not satisfied.
- That guarantee does not cover a plan bought through a salesperson or reseller, a renewal, or a purchase after a pilot or trial.
- Other fees are not refunded except where the law requires it.
Sources · checked 29 October 2026
