Do it yourself
Cancel Dashlane yourself
TLDR: Log in at app.dashlane.com, open My Account, and cancel. You keep the plan until it ends, and a yearly fee can be refunded within 30 days, while a monthly plan cannot.
Cancel in My Account
Dashlane is set to renew.
- 01Log in at app.dashlane.com.
- 02Open My Account and cancel.
You keep a cancelled plan until it was set to end. It does not renew. They tell you at least 30 days before a renewal. The renewal is the same length, at the price then in effect, unless they gave at least 30 days’ written notice of a new length. If the card fails, they ask you to update it. If they still have no payment 15 days after the renewal date, they can pause or end access. A plan bought in an app store follows that store. A trial becomes a paid plan unless you cancel the same way. A Friends and Family plan is cancelled by the manager the same way. When that period ends, members go back to the plan they had before, or to the free plan if they had none. Only the account owner can delete the account.
Mail the US office
Your payment record is the US company.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Dashlane USA, Inc., 44 West 18th Street, New York, NY 10011.
The terms say the seller is Dashlane USA, Inc. at that street, or Dashlane SAS in Paris, depending on the payment record. Use the company named on your receipt. Cancel in My Account as well.
How to know it worked
- You can use a cancelled plan until the date it was set to end.
- The next renewal is not charged.
Watch out for
- A payment record that names the Paris company is not this New York address.
- Reply STOP only stops text codes. It does not cancel the plan.
Dashlane refunds
- A yearly fee is refunded in full if you ask within 30 days of the start or the renewal.
- A monthly plan is not refunded.
- Other fees are not refunded except where the law forbids that.
Sources · checked 29 October 2026
