How to cancel Descript

Cancel in plan settings

You can still log in. Cancelling a paid plan means downgrading that Drive to Free.

1. 01Sign in at web.descript.com or open the desktop app.
2. 02Open App Settings with Command or Control and the comma key.
3. 03If you own more than one Drive, pick the Drive you want to cancel.
4. 04Open the Plan tab and click Change plan.
5. 05Choose Downgrade to Free.
6. 06Pick a reason, then click Cancel subscription.
7. 07Follow the prompts until the cancellation confirmation message appears.

The paid plan stays on until the end of the billing cycle. It then switches to Free.

Cancel by chat

You are on a paid plan and want a person to do it.

1. 01Sign in to Descript on the web or the desktop app.
2. 02Start a chat with support and say you want the paid plan cancelled.
3. 03Give the Drive owner's email. Descript only processes a cancellation request that comes from that address.

Live chat for paid plans is open Monday through Friday, 5:00 a.m. to 5:00 p.m. Pacific Time.

Cancel by email

You want the request in writing, or you cannot get into the app.

1. 01Email support@descript.com from the Drive owner's email.
2. 02Say you want the paid subscription cancelled.
3. 03Add the Drive name and the date of a recent charge so they can find the account.

The terms direct Mac app questions, complaints, and claims to support@descript.com. A cancellation request has to come from the Drive owner's email.

How to know it worked

• —The cancel flow ends with a cancellation confirmation message in the app. That message is your proof.
• —You keep the paid plan until the billing cycle ends. The Drive then moves to Free, and your projects stay.
• —A charge after that can be another Drive. Each Drive has its own plan and its own card.

Watch out for

• —With Annual selected, the pricing page shows Hobbyist at $16 per person / month, Creator at $24, and Business at $50. With Monthly selected, those prices are $24, $35, and $65.
• —Hobbyist, Creator, and Business are charged automatically to the credit card you added, on the billing cycle you picked. Custom invoicing, such as an ACH transfer, goes through the Enterprise team.
• —Creator can scale to a team of 3, and Business to a team of 5, billed separately. Extra editor seats raise the bill.
• —Once you leave a legacy plan, Descript says you cannot return to it.
• —Top-up minutes and AI credits are non-refundable. On a Free plan the leftover balance stays, but you cannot use it until you are on a paid plan again. The original 12-month expiration still runs.

Descript refunds

• —Plan refunds are available within 48 hours of the invoice date.
• —Editor seat refunds are available within 7 days of the invoice date. The Drive owner requests that refund.
• —Top-ups for extra media minutes or AI credits are non-refundable.
• —If you cancel partway through a month or a year, the plan stays active until that term ends. Descript does not prorate unused time.
• —Ask for the refund from the email on the account. Cancelling alone does not refund the charge.