Do it yourself
Cancel Dr. Squatch yourself
TLDR: On Overview, click Manage Subscription and cancel each item, or email support@drsquatch.com, and there is no cancellation fee. Skipping a refill is not cancelling, and an order already placed is not pulled back.
Cancel in your account
You can sign in. Dr. Squatch says there is no cancellation fee.
- 01Sign in to your account dashboard.
- 02On Overview, click Manage Subscription at the bottom right.
- 03In the pop-up, choose the item and select Cancel Subscription.
- 04Give a reason, then click Next through the rest of the steps.
- 05Repeat those steps for every item on the subscription.
Skipping or rescheduling a refill is not a cancellation. The subscription keeps going.
Cancel by email
You need help finishing the cancel, or an order has already been placed.
- 01Email support@drsquatch.com.
- 02Give the email on the account and say you want the subscription cancelled.
- 03If an order was just placed, say so and ask them to stop it.
Support hours are 8 AM - 11 PM EST. Dr. Squatch does not list the days, and it says it has no customer-service phone number. You can also use the contact form or chat.
How to know it worked
- When you finish the steps, you are unsubscribed from future recurring purchases.
- Dr. Squatch says you can cancel anytime, with no fee, from the account dashboard.
- An order that has already been placed is separate. They usually cannot change it, and they only guarantee a cancellation inside their cancellation window. They do not say how long that window is.
Watch out for
- Each subscription item has to be cancelled on its own. Cancelling one soap does not cancel the others.
- Change scents or products before the next refill processes. After it processes, that refill is an order.
- You can skip or delay the next refill from the account. That does not end the subscription.
- Dr. Squatch has no customer-service phone number. Support is email, the contact form, or chat, 8 AM - 11 PM EST.
Dr. Squatch refunds
- There is no fee to cancel the subscription.
- Cancelling stops future recurring purchases. It does not, by itself, pull back an order already placed.
- Dr. Squatch says it usually cannot change an order once it is placed. It will try if you are still inside its cancellation window, and it asks you to contact them as soon as you can. It does not promise the order will be stopped.

