How to cancel eSalon

Cancel the next shipment

You can still sign in, and the next order has not been prepared.

1. 01Sign in at esalon.com.
2. 02Cancel the next scheduled shipment in your account.

After the first order has shipped, the terms say you can turn AutoShip off. Do it at least 24 hours before they prepare the next shipment. A notice goes out five days before a shipment.

Cancel by phone

You want a person. The terms do not list hours.

1. 01Call (866) 550-2424 for US English, or (855) 550-2611 for US Spanish.
2. 02Say you want the Flex-Plan cancelled.
3. 03Ask them to confirm the next shipment will not be prepared.

Cancel by email

You want it in writing.

1. 01Email help@esalon.com.
2. 02Say you want the Flex-Plan cancelled, and give the email on the account.
3. 03Send it at least 24 hours before they prepare the next shipment.

Cancel by letter

The terms also tell you to write.

1. 01Write to Service Cancellation, eSalon.com, LLC, 1910 E. Maple Ave, El Segundo, CA 90245, USA.
2. 02Give your name and the email on the account, and say you want the Flex-Plan cancelled.

How to know it worked

• —If the order has not been prepared or shipped, the terms say the card will no longer be charged for that service.
• —The terms say that after you end the Flex-Plan, they will not prepare more products and the card will not be charged, if you end it before they prepare the next shipment.
• —A shipment already prepared still has to be paid for.

Watch out for

• —The Flex-Plan, also called AutoShip, sends the items you picked on the schedule you picked. Only one Flex-Plan cycle can run at a time.
• —AutoShip items get a discount. The terms do not say how much. Items that are not on the plan do not get that discount.
• —The card is charged each time a shipment goes out, for the products plus tax and shipping. eSalon says its payment processor charges the card, and that eSalon does not store the card.
• —The minimum is one eSalon product per 12-week period. You can change that timing in the account.
• —Skipping or moving a shipment is not cancellation. Tell them at least 24 hours before they prepare it, or that shipment still goes out.
• —A price change only hits deliveries made at least 10 days after the change.
• —US customers use the numbers above. The terms say EU customers are billed by eSalon.com Ltd in the UK.

eSalon refunds

• —If you are not satisfied, contact eSalon within 30 days of the purchase. They will send a new color formula or a replacement, or refund the items. Shipping is not refunded.
• —A refund is only for unused products sent back within 30 days. Electronics have to be unopened, in the original packaging, within 30 days.
• —Refunds are processed within 10 business days after they get the merchandise back. They can limit a refund or a replacement to one per client per product.
• —Gift card purchases cannot be refunded.