How to cancel FabFitFun

Cancel in your account

FabFitFun bills the membership and you can still sign in.

1. 01Sign in at fabfitfun.com.
2. 02Open My Account. The membership terms say to scroll to Manage Membership and choose Cancel Subscription.
3. 03The terms of use instead say Account Details, then Cancel Subscription. Use the screen your account shows.
4. 04Follow every step. Do it before the next Bill Date.

If you have more than one subscription, cancel each one. Extra boxes are managed at fabfitfun.com/my-subscriptions.

Cancel by email

You want it in writing, or the account page will not finish.

1. 01Email customercare@fabfitfun.com.
2. 02Say you want the membership cancelled, and name the plan: Seasonal Box, Beauty Edit, or Shopping Club.
3. 03Follow the instructions they send back. The terms say the cancel is not done until you do.

Cancel by live chat

You want a person while you are on the site.

1. 01Open the live chat linked from the membership terms.
2. 02Say you want to cancel, and name the plan.
3. 03Follow the instructions they send, and save the chat.

Cancel by phone

You cannot finish it online.

1. 01Call 855-313-6267.
2. 02Say you want to cancel the membership and name the plan.
3. 03Follow the instructions they give. The terms do not list phone hours.

How to know it worked

• —Finish the account screens, or finish the instructions FabFitFun sends after an email or chat. The terms say you must complete the cancellation.
• —There is no cancellation fee. The cancel takes effect for the following billing cycle. It does not refund a payment already processed, and it does not stop a charge that is already pending.
• —Do it before the next Bill Date. For a seasonal box, that is the next season's Bill Date. For an annual plan, that is the Bill Date after the next four boxes.

Watch out for

• —FabFitFun is a product box and shopping membership, not a gym. A season is Spring, Summer, Fall, or Winter.
• —A seasonal box is $79.99 each season, or $259.96 a year, plus tax and shipping if those apply. The first charge is a non-refundable minimum purchase. An annual plan keeps sending the boxes already paid for. Cancelling stops the next yearly charge, not the boxes left in the year.
• —Beauty Edit is $29.99 at sign-up and again on the first day of each month until you cancel. If you do not choose products by the end of the month, FabFitFun assigns them. PupBox Edit is $34.99 on that same monthly date. Shopping Club is $5 at sign-up, plus whatever is in the cart, then a monthly charge until you cancel.
• —Add-ons and Edit sales are separate from the membership fee. Items in the cart when a sale ends are charged. Cancelling the membership does not undo an order already placed.
• —The notices section says mail goes to 131 S. Rodeo Drive, Suite 102, Beverly Hills, CA 90210. The membership questions line lists the same street with ZIP 90212. Use 90210, the address in the notice instruction.
• —A box generally ships within 30 days of billing. A box already shipped is a delivery, not a future renewal.

FabFitFun refunds

• —The terms say cancelling does not refund a membership payment already processed, and it does not stop a pending charge.
• —The first seasonal charge is described as a non-refundable minimum purchase. Annual subscribers still receive the prepaid boxes that remain.
• —A damaged or incomplete box has a different rule. FabFitFun must hear about it within two weeks of delivery. Any refund or replacement is their choice.
• —If FabFitFun changes the terms and you reject them by emailing TOUStermination@fabfitfun.com within 30 days, they may prorate prepaid services or finish them under the old terms. That is their option. It is not the ordinary cancel.