How to cancel Driftaway Coffee

Cancel in My Account

You can still sign in. This covers pay-per-shipment and prepaid plans.

1. 01Log in and open My Account.
2. 02Scroll to the bottom and choose Cancel Subscription.
3. 03Fill out the form and say why you are leaving.

The terms also say you can start at support.driftaway.coffee. That help article sends you to this same Cancel Subscription form. A pay-as-you-go plan lasts until the end of the current term. A notice does not undo a charge Driftaway already submitted before it could act.

Cancel by email

You want it in writing. The cancellation section names this address.

1. 01Email hi@driftaway.coffee.
2. 02Say you want the subscription cancelled, and give the email on the account.

The bottom of the terms page lists hi@driftaway.co for general questions. The cancellation paragraphs name hi@driftaway.coffee.

How to know it worked

• —A pay-as-you-go plan keeps renewing at the then-current rate until you cancel it.
• —After you cancel a pay-as-you-go plan, you can keep using it until the end of the term you already paid.
• —You still owe orders you placed, and charges Driftaway incurred, before the account was closed.
• —A prepaid plan renews for another term of the same length unless that renewal is turned off.

Watch out for

• —Skipping or delaying is not a cancel. On Account, then Subscription, open the arrow next to Next shipment and pick a new ship date. Later deliveries move back with it.
• —The pause article says Cancel Subscription, at the bottom of the subscription page, is also how you pause or cancel indefinitely.
• —A gift subscription does not renew, cannot be cancelled, and the prepaid fee is not refunded.
• —The terms do not list the phone as a way to cancel. The site footer lists 347-762-8576, and the roasting address as 85 Debevoise Avenue, Brooklyn, NY 11222.
• —Prices are the then-current rate. The terms do not publish one price for every plan.

Driftaway Coffee refunds

• —The cancel help article says a prepaid plan can be cancelled and refunded, pro-rated for the number of deliveries already shipped, only in the first 30 days after purchase or renewal. After that, there is no refund. You can still turn off future renewals in the Subscription section of the account.
• —The terms say you may cancel the current prepaid plan only in the first 30 days of that renewal, and that a refund is pro-rated for deliveries already shipped. The pause article states that same refund window as the first 30 days of purchase.
• —If you are not satisfied with a package, the terms say they accept a return within 14 days of the shipment date and issue a full refund. That is a product return, separate from the prepaid window.