Do it yourself
Cancel Hubble Contacts yourself
TLDR: Cancel in the member portal before the next shipment is packed and charged, or call 1-844-334-1640, and say you want it cancelled, not delayed. Cancel the first order before it ships and they refund what you paid, and after a box arrives unopened lenses can be returned within 14 days.
Cancel in the member portal
You have a Hubble login. Hubble says this is the easiest way.
- 01Sign in to your member portal at hubblecontacts.com.
- 02Cancel the subscription there, before the next shipment is packed and charged.
Delaying a shipment, or changing how often boxes arrive, is not cancelling. The card is still charged when a box ships.
Cancel by phone or chat
You cannot get into the portal, or you want a person to do it.
- 01Call 1-844-334-1640, or start a chat on hubblecontacts.com.
- 02Say you want the subscription cancelled, not delayed.
- 03Ask them to confirm it in writing.
Hubble's terms list 9am to 9pm Eastern, seven days, except federal holidays. The FAQ lists shorter weekends: Saturday and Sunday, 12pm to 8pm Eastern.
How to know it worked
- Ask for written confirmation. A delayed shipment still has a next charge date.
- The portal should no longer show a coming shipment that will be billed.
- If the first order has not shipped yet, Hubble's terms say the subscription and that order are both cancelled.
Watch out for
- Hubble charges the card when it ships the lenses, not on a fixed monthly date. Cancel before that shipment.
- A $1 starter pack is still a subscription. Cancel before the next box ships, because the card is charged when lenses ship.
- An expired prescription does not stop the plan. Hubble asks your doctor to renew it and keeps shipping if the doctor agrees.
- A survey after checkout can push deliveries further apart. Hubble says it will not use that survey to ship more often.
- Skipping or delaying is the offer they would rather you take. It leaves the subscription on.
Hubble Contacts refunds
- Cancel the first order before it ships and Hubble refunds what you paid, including shipping and handling.
- After a box arrives, unopened lenses can be returned within 14 days for a refund that excludes shipping. The return has to include every box from that shipment.
- Hubble's terms say an opened box can be exchanged, not refunded. The FAQ limits that exchange to lenses that arrived wrong or faulty. They send a prepaid label, and you have 14 days to drop the parcel off before it dies.
- Call or chat on 1-844-334-1640 to get the label. That is the fastest way Hubble describes.
Sources · checked 19 October 2026

