How to cancel IL MAKIAGE

Cancel Auto-Replenishment on the website

You get foundation, concealer or other products every 2, 3 or 4 months and pay for each box when it ships.

1. 01Go to ilmakiage.com and click LOGIN at the top right.
2. 02Sign in with the email you ordered with.
3. 03In MY ACCOUNT, open the MY AUTO-REPLENISHMENT tab.
4. 04Click MANAGE AUTO-REPLENISHMENT SETTINGS, then EDIT next to the product.
5. 05Choose Cancel Auto-Replenishment and finish every screen until you see a confirmation.
6. 06Repeat for each product. Every item is its own subscription.

Cancel at least 24 hours before the next box ships. Inside that window, that box still ships and is charged.

Cancel from the reminder email

IL MAKIAGE emails you before every Auto-Replenishment shipment. Useful if you cannot remember your password.

1. 01Find the latest shipment reminder email from IL MAKIAGE.
2. 02Click the cancel or modify link in it.
3. 03Finish every screen until you see a confirmation.

The terms say cancelling this way takes effect immediately, as long as it is more than 24 hours before shipping.

Stop the Prepaid Annual Plan renewing

You paid a year of shipments upfront at 30% off. The plan renews and charges you again 15 days after your last prepaid box arrives.

1. 01Sign in at ilmakiage.com and open the MY AUTO-REPLENISHMENT tab.
2. 02Click MANAGE AUTO-REPLENISHMENT SETTINGS.
3. 03Click EDIT next to the Prepaid Annual Plan item and turn off auto-renewal.
4. 04Finish every screen until you see a confirmation.
5. 05After your last prepaid box ships, cancel the Auto-Replenishment too, using the website steps.

Turning off renewal does not cancel or refund the boxes you already paid for. You still receive them.

Cancel during a Try Before You Buy trial

Your first order was a free trial and you only paid shipping. You have 14 days from delivery, or 30 if your confirmation email says so.

1. 01Open IL MAKIAGE's returns portal from the website before the trial ends.
2. 02Start a return and download the prepaid label.
3. 03Ship the products back with that label.

Returning the trial order cancels the Auto-Replenishment that came with it. Keep the products past the trial and you pay full price, and the subscription starts.

Cancel by email

You cannot log in, or do not know which email your subscription is under.

1. 01Email proteam@ilmakiage.com, IL MAKIAGE's subscription team, from the address on your account.
2. 02Say you want to cancel your Auto-Replenishment, and any Prepaid Annual Plan renewal, and ask for written confirmation.
3. 03Attach a screenshot of a recent charge showing the name, date and amount, so they can find your account.

IL MAKIAGE says it replies within 24 hours. Keep the reply as your proof.

How to know it worked

• —The site shows a confirmation at the end of the cancel flow. Screenshot it.
• —No confirmation screen means the cancellation most likely did not finish. Go back and complete every step.
• —Your account should no longer list a next shipment date for that product.

Watch out for

• —Cancelling inside 24 hours of a shipment does not stop that box. It still ships and is charged.
• —Each product is a separate subscription. Cancel every item, not just one.
• —Returning a later Auto-Replenishment box does not cancel the subscription. Only returning the first, trial order does.
• —Prepaid Annual Plan renewals charge the full year again, 15 days after your last prepaid box arrives.
• —Got a monthly Encore Box? It charges $72 on the 6th of each month. Cancel it in your account before then.

IL MAKIAGE refunds

• —Regular and Auto-Replenishment orders can be returned for a refund within 30 days of the order date. Shipping is never refunded.
• —Try Before You Buy products must be returned within the trial, usually 14 days from delivery. After that they are charged and cannot be refunded.
• —A Prepaid Annual Plan cannot be cancelled or refunded once it is active.
• —Refunds only go back to the card you paid with, and take up to two weeks, plus 2 to 10 business days for your bank.