Do it yourself
Cancel JamPlay yourself
TLDR: Call 1-877-999-4526 or email jpsupport@truefirestudios.com and say you are cancelling. The guarantee page says a full refund, no questions asked, if you ask within 30 days of signup.
Ask them to cancel
You have a paid membership.
- 01Call 1-877-999-4526, Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern.
- 02Or email jpsupport@truefirestudios.com and say you are cancelling.
The privacy policy says to contact them if you want the account cancelled. The pages we opened do not name a cancel button. The footer also prints 1-800-222-3366 next to the 877 number. Weekends may wait until Monday. On a weekday they say a reply often takes 15 minutes to 2 hours.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to JamPlay, LLC, 2500 Emerson Ave S, St. Petersburg, FL 33712.
How to know it worked
- The privacy policy says they keep data while the account is active or while they still need it for the service.
Watch out for
- The apps are free to download. Lessons need a paid membership.
- Promotional email can be stopped from the email or the account settings. That is not the same as cancelling the membership.
JamPlay refunds
- The guarantee page says a full refund, no questions asked, if you ask within 30 days of signup. They say it is processed right away.
Sources · checked 28 October 2026

