How to cancel Kaplan

Cancel a paid course

You are enrolled in a paid Kaplan Test Prep course or tutoring package.

1. 01Use the contact link on the refund policy page, or call 1-800-527-8378 (1-800-KAP-TEST) and press 3.
2. 02You can also use chat.
3. 03Give your full name and the email you use to log in.

The top of the refund page says a schedule change or a cancellation goes through the contact link. The 'How do I get my refund?' section says that within 3 days, use phone or chat, and give your full name and login email. That phone line is listed Monday through Friday, 9:00 a.m. to 9:00 p.m. Eastern, and Saturday and Sunday, 9:00 a.m. to 5:00 p.m. Eastern. Some courses have a longer window in their own section. Bar review questions about a retake or a postponement go to 1-800-523-0777. The terms list mail at Kaplan North America, LLC, 1515 W Cypress Creek Road, Fort Lauderdale, FL 33309.

Cancel a CertPrep monthly subscription

You pay monthly for a Kaplan CertPrep subscription.

1. 01Call Customer Care at 1-800-527-8378 (1-800-KAPTEST).
2. 02Call at least 3 days before the end of the current subscription month if you want to stop the next charge.

A one-time CertPrep purchase is different. The refund policy says to request that refund on the Contact Us page within 3 calendar days of purchase. A Monday purchase must be in by Thursday.

How to know it worked

• —The refund page does not describe a confirmation screen. The money result depends on the product and the day you ask.
• —On a CertPrep monthly plan, access to Home and the selected Kaplan services ends at the end of the billing cycle in which you cancel. Unused College Advising or tutoring time is forfeited on the cancellation date. Kaplan says it will try to schedule sessions before that cycle ends.

Watch out for

• —Registration, shipping and handling, installment billing, and late fees are not refunded.
• —A refund goes to the person who paid, by the method Kaplan chooses, and it cannot be more than Kaplan received. Nothing is refunded after the access period has expired.
• —A deposit is refundable when no other payment was made and no access was given.
• —customer.care@kaplan.com, on the refund page, is the address for canceling a free product such as a KapAdvisor account.
• —Sharing a user id can end access with no refund. Products sold by third parties are outside Kaplan's refund.
• —Health-licensing enrollments from before July 1, 2021 use an older proration section on the same page. In-center live lectures from Kaplan Prep & Achieve are pointed to a separate terms page.

Kaplan refunds

• —Bar exam prep: 100% of tuition within 48 hours of receiving access. After that, no refund, and any unpaid tuition is still owed. You can retake the same Bar Review within one year of the original start date for an administrative fee, or later for a discounted fee. One personal-emergency postponement of up to one year has no administrative fee. Call 1-800-523-0777. This bar section does not cover the Law School to Lawyer Bundle.
• —Bar tutoring is not refundable after the first session starts. A missed session is rescheduled if they can. If they cannot, those hours are forfeited.
• —Graduate Live Online, In Person, Plus, Bootcamp, and On Demand, the Law School to Lawyer Bundle, and the Accounting, Statistics, Finance, and Business Fundamentals bundle: 100% within 3 days of purchase, 75% on days 4 through 7, and no refund from day 8. Bundle buyers call 1-800-527-8378 to pick schedules. Online registration for that bundle is not offered.
• —LSAT, MCAT, GMAT, GRE, DAT, and OAT tutoring, before sessions start: 100% within 3 days, 75% on days 4 through 7, then $75 per unused Standard hour or $150 per unused Premium hour, including Manhattan Prep private tutoring for the GMAT and GRE, if you ask during enrollment or within 90 days after it expires. After the first session, the same per-hour amounts apply to unused hours. After the hours are used, no refund. Tell the tutor at least 24 hours before you cancel a lesson, or Kaplan may deduct the hours or charge a $100 rescheduling fee.
• —USMLE, NAPLEX, INBDE, PANCE, and FNP live online, on demand, and QBank, and the listed USMLE on-demand and Qbank products: 100% of fees within 3 days, 75% on days 4 through 7, and no refund from day 8.
• —NCLEX-RN, NCLEX-PN, and NCLEX-RN International, in person or live online: 100% within 14 days of purchase and before the first class, 75% if it is day 15 or later and the first class has not happened, and no refund once the first class happens. Self-paced NCLEX, ISPN, CGFNS, QBanks, and Prep Packs: 100% within 14 days, 75% within 29 days, and no refund from day 30.
• —Pre-college in person, live online, Plus, and self-paced: 100% within 3 days, 75% on days 4 through 7, and no refund from day 8. Pre-college tutoring for SAT, ACT, PSAT, and SHSAT: the same 3-day and 4-to-7-day refunds before sessions start, then $75 per unused hour. After the first session, unused hours are $75 each. After the hours are used, no refund. Unused-hour refunds have to be redeemed within 90 days of the expiry date.
• —FDP: 100% of tuition within 48 hours of receiving access. After that, no refund, and unpaid tuition is still owed.
• —CertPrep one-time purchases: full refund within 3 calendar days, requested on the Contact Us page, and only for a purchase made directly from Kaplan CertPrep. After that, no refund. A monthly CertPrep subscription refunds 100% of the first month only if you cancel within 3 days of the initial purchase. After that, no refund.