Do it yourself
Cancel Knowt yourself
TLDR: On the website, open Your Plan and click Cancel Subscription, because the app cannot cancel a plan, or use the contact form with the subject CANCEL MY ACCOUNT. A full refund, minus card fees, is described if you cancel within 24 hours, and a refund ends paid access immediately.
Cancel on the website
Knowt billed you, not an app store.
- 01On the website, open Settings, then Your Plan.
- 02Click Cancel Subscription.
- 03Give a reason and submit.
The terms describe a different screen: open knowt.com/settings, scroll to the bottom, and click Cancel in the Plans section. The app cannot cancel a plan. An Apple or Google charge is cancelled in that store, and Knowt’s help page does not print those clicks. If you cancel within 24 hours of buying the plan, the help page says the purchase is refunded automatically. Wait until those 24 hours are over if you only want to stop the next renewal.
Use the contact form
The button is missing.
- 01Open knowt.com/contact from the email on the account.
- 02Use the subject CANCEL MY ACCOUNT.
The privacy page lists team@knowt.com and 848-391-0575. It does not list hours. Help is also under Profile at the bottom left, then Help, then Contact Support.
Mail a notice
You want it on paper. The privacy page lists this address.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Knowt, Inc., 16192 Coastal Hwy, Lewes, DE 19958.
The European and UK privacy contacts are in Brussels and London. A US cancellation goes to Lewes.
How to know it worked
- A plan renews for the same length, at the same price, unless they told you the price is going up. The new price starts at renewal.
- A refund, if one is issued, ends the paid plan immediately. The help page says you will not keep access.
Watch out for
- You owe any tax. If Knowt pays a tax for you, they bill you for it.
- A late bill can add 1.5% a month, or the legal maximum if that is lower.
- If you redeemed promotional coins for merchandise, the help page says the subscription is no longer refundable.
Knowt refunds
- The help page says a full refund, minus about 3.5% in card fees, if you cancel within 24 hours of the first charge or a renewal. It shows up in 5 to 10 business days.
- The terms say a full refund, minus about 3.5%, if you write within 48 hours, and a 50% refund, minus about 3.5%, if you write within 72 hours. Use the contact form. The two pages do not match.
- Knowt does not refund a purchase made in the Apple or Google store.
Sources · checked 28 October 2026

