Do it yourself
Cancel Lumosity yourself
TLDR: A Lumosity plan bought on lumosity.com renews until you turn renewal off. Signed in, open your name, Account Settings, and if Billing Information is there, choose Manage Billing, then Cancel Auto Renewal, and confirm. You can also email Customer Experience and ask them to turn it off. Do that before the renewal date on your account page. Yearly, two-year, and lifetime plans bought on the website have a full refund if you contact them within 30 days of purchase. A monthly plan is not refunded. Apple and Google Play plans are canceled in those stores.
Cancel auto-renewal on lumosity.com
You bought the paid plan on the Lumosity website.
- 01Sign in.
- 02Click your name in the upper right of the homepage.
- 03Choose Account Settings.
- 04Look for Billing Information.
- 05If it is there, click Manage Billing, then Cancel Auto Renewal, and confirm on the following pages.
- 06Give a reason when asked.
If Billing Information is missing, the help page says you may not have a recurring plan. The renewal date is on the account page and in the payment confirmation email. The payment policy says contacting Customer Service before that date stops future charges.
Ask Lumosity to turn renewal off
You want them to do it, or you want confirmation.
- 01Email Customer Experience and ask them to turn off auto-renewal.
- 02The contact page points account questions to that team and to the help center. It does not print a separate email address.
The terms also say you cancel the account by contacting customer support. Privacy mail goes to Lumos Labs, Inc., 447 Sutter St Ste 405 #479, San Francisco, CA 94108.
Turn off an App Store plan
You subscribed through an iPhone or iPad.
- 01Open Settings.
- 02Tap iTunes & App Store.
- 03Tap your Apple ID, then View Apple ID, and sign in if asked.
The help page says that if Lumosity does not appear, renewal may already be off, and it sends you to Apple Support for the rest of the steps. The payment policy says you turn renewal off in the iTunes account settings at least 24 hours before the term ends. Apple bills the renewal within 24 hours before the end of the term. Lumosity does not refund an App Store purchase.
Cancel a Google Play plan
You subscribed through Google Play.
- 01Go to payments.google.com and sign in if asked.
- 02Select Bills and accounts on the left.
- 03Find Lumosity, then tap Cancel subscription.
A Google Play or iTunes payment does not show up in Lumosity billing. The help page points to Google Play Support for more detail.
How to know it worked
- Canceling auto-renewal stops future charges. The payment policy says the renewal date is on the account page and in the first payment email.
- Canceling does not, by itself, refund the charge already made, except for the cases below.
Watch out for
- Gifts bought on the website do not auto-renew. Other web subscriptions do.
- A lifetime plan is one charge, for as long as those services stay available. It is not assigned to someone else, and Lumosity does not promise how long the service will exist.
- If the renewal price is higher than a promo price, the account page or the confirmation email has the renewal amount. A price increase comes with a chance to change or cancel before the new price is charged. If they give at least 15 days of notice, continued use is acceptance.
- If a card payment is still unpaid 30 days after they tell you the account is behind, they can suspend or end Premium access.
Lumosity refunds
- Yearly, two-year, and lifetime plans bought at lumosity.com: a full refund if you contact Customer Service within 30 days of purchase. After 30 days, no refund. They do not prorate.
- Monthly plans, including monthly renewals, are not refunded.
- A yearly or two-year renewal, if it was not bought through Apple, is refunded when you contact Customer Service within 30 days after that renewal.
- An App Store or iPhone or iPad purchase is final with Lumosity. Ask Apple. Unused time on an Apple term is not refunded by Lumosity.
Sources · checked 2 November 2026
