Do it yourself
Cancel Manhattan Prep yourself
TLDR: Manhattan Prep says every payment is nonrefundable, including a deposit, a course withdrawal, a missed class, and unused tutoring hours. They do not publish a cancel button. If the course has not started, contact Student Services at least 48 hours before it starts and you can switch courses or put the seat on hold with no penalty. After it has started, switching to another upcoming course costs $300. Call 800-576-4628 or email studentservices@manhattanprep.com. A separate GRE Higher Score Guarantee can refund the fee or repeat the program only if you meet that page's conditions.
Call or email before the course starts
You paid for a Complete Course, tutoring, or another program and want to change or stop it.
- 01Call 800-576-4628, or email studentservices@manhattanprep.com.
- 02If the course has not started, ask at least 48 hours before the start to switch into another course or to put the enrollment on hold.
The main line on the contact page is (212) 721-7400. Phone, live chat, and email are listed Monday through Friday, with no clock times printed. The office is 138 West 25th St, 7th Fl., New York, NY 10001. After a course has started, a switch into another upcoming course is $300. The support page says they generally do not make exceptions, and to call if there is an extenuating circumstance.
Cancel one tutoring session
You need to cancel or move a single tutoring appointment.
- 01Tell your instructor at least 24 hours before the appointment.
An appointment canceled with less than 24 hours' notice is billed as if it happened. If you arrive late, the instructor bills the scheduled time plus waiting time. This does not refund hours you already bought.
How to know it worked
- The support page does not describe a cancellation email.
- A balance still unpaid at the first class is charged to the card on file. That charge is nonrefundable, including a deposit.
Watch out for
- A Complete Course signed up before the start date can be held with a 50% deposit. The rest is due by the first class. A class that has already begun is paid in full at registration. They do not offer a payment plan past the start date.
- The same support page says Manhattan Prep does not provide score guarantees, and to call Student Services if you finish a course and miss your target. The GRE Higher Score Guarantee page is a separate offer.
- A Complete Course retake in the same location is $599. Another location can cost more. That is a new purchase, not a refund.
- Website payments can use a credit or debit card, or PayPal. The card on file is what they charge for an unpaid balance.
Manhattan Prep refunds
- All payments are nonrefundable. That covers deposits and every other payment for courses, private tutoring, workshops, product sales, and other purchases. Missed classes, course withdrawals, and unused tutoring hours are not refunded.
- The GRE Higher Score Guarantee is the published exception. You have to be a first-time student, pay in full, finish an eligible program, submit a baseline practice test by session 2, take at least four full-length practice tests, attend every class or use every tutoring hour, and finish the homework on the assigned schedule. Then take the official GRE within 30 days of the last class or tutoring session and submit the official score within 60 days. If the guaranteed score is missed, you choose a refund or a free repeat.
Sources · checked 2 November 2026
