How to cancel Keurig Auto-Delivery

Cancel in your Keurig account

The next order has not been processed.

1. 01Sign in at Keurig.com or in the Keurig app.
2. 02Open the Auto-Delivery or SMART Delivery order.
3. 03Cancel it before 11:59 p.m. EST on the day before it is scheduled to ship.

The terms say a cancellation covers orders that have not been processed yet. A Starter Kit coffee maker can still leave a remaining charge if you cancel before the box commitment is done.

Cancel by phone

You cannot get into the account.

1. 01Call 866-901-2739.
2. 02Say you want Auto-Delivery or SMART Delivery cancelled.
3. 03Ask which order, if any, has already been processed.

The support page says this line is open 7 days a week, 7 a.m. to 12 a.m. EST. The gift-card section of the terms says the same number is open 7 days a week, 7 a.m. to 10 p.m. EST, for gift-card help.

How to know it worked

• —You get a notice before a shipment. You can change or cancel that order until 11:59 p.m. EST the day before it ships.
• —SMART Delivery and a Starter Kit Auto-Delivery can be cancelled at any time, free of charge, in the account or by calling 866-901-2739.
• —A cancel does not stop an order that has already been processed.

Watch out for

• —Auto-Delivery is up to 25% off the list price on most pods, bagged coffee, and some accessories, while you stay on it. Limited Edition pods, illy K-Cup pods, and Green Mountain Coffee Roasters Reserve coffees are left out.
• —Standard shipping is free on orders of $35 or more to the contiguous US. Alaska, Hawaii, and Puerto Rico are not included.
• —SMART Delivery watches how you brew on a Wi-Fi brewer and ships pods when Keurig thinks you are running low. Each coffee can be on its own schedule.
• —If a SMART brewer is not connected within 60 days, and you have not brewed a pod while it is connected, Keurig switches that enrollment to a scheduled Auto-Delivery.
• —A Starter Kit brewer needs 24 boxes of enrolled pods over 12 months, at least 6 shipments, and no more than 4 boxes an order. Cancel before that is done and Keurig charges the rest of the brewer's list price from the day you bought it. The extra warranty year also drops back to the standard 1-year warranty.
• —Mail goes to Keurig Green Mountain, Inc., 53 South Avenue, Burlington, MA 01803. The support page does not publish an email address.

Keurig Auto-Delivery refunds

• —The Auto-Delivery terms do not promise a refund of an order that has already been processed.
• —They do say you can cancel a later order before it ships.