Do it yourself
Cancel Liquid I.V. yourself
TLDR: Cancel a product subscription in the Ordergroove dashboard from the activation email, and cancel a membership separately by the first of the month. Cancelling one does not cancel the other, and the membership month you already paid is not promised back.
Cancel a product subscription
You signed up for repeat deliveries of the drink mix.
- 01Open the Ordergroove link in the subscription activation email.
- 02Cancel the subscription in that dashboard.
The terms say you can cancel or change a product subscription at any time. They do not name a cutoff before the next box.
Cancel a membership
You are on the monthly membership, not only a product delivery.
- 01Log in at liquid-iv.com.
- 02Select the membership options link at the bottom of the page.
- 03Follow the cancel steps.
The terms say a request has to be in by the first day of the month. A request after the first takes effect the next month. Email info@liquid-iv.com if the page will not go through.
Call if you are stuck
The account steps fail. The contact page does not say the phone line itself cancels a plan.
- 01Call 855-386-4021. The contact page says live phone support is Monday to Friday, 9 a.m. to 5 p.m. PST.
- 02Or email info@liquid-iv.com. The same hours are listed for live email support. Self-service help is listed as 24/7.
How to know it worked
- A product subscription keeps charging for each delivery until you cancel it.
- A membership renews every month. After you cancel, the benefits last until the end of the month you already paid.
- They say they need a reasonable amount of time to process a membership cancel.
Watch out for
- The product subscription and the membership are cancelled in different places. Cancelling one does not automatically cancel the other.
- If a membership cancel arrives after the first of the month, the terms say it waits until the following month.
- Your card issuer can send Liquid I.V. an updated card number. The terms say that is the bank's choice.
- If a renewal payment fails, they can keep trying to charge the card. The new period starts on the day the payment goes through.
- Letters go to Liquid I.V., 4136 Del Rey Ave, Marina del Rey, CA 90292, Attn: General Counsel.
Liquid I.V. refunds
- The membership section does not promise a refund of the month you already paid. Benefits run to the end of that month.
- If you are not satisfied with a product, email info@liquid-iv.com to start a refund. They can refuse a return if they decide there was earlier abuse.
Sources · checked 28 October 2026

