Do it yourself
Cancel Laithwaites yourself
TLDR: Open Wine Club Settings and cancel at the bottom of the page, and cancel Unlimited separately in the account or by calling 1-800-649-4637. Skipping a case does not end the club, and the pages do not say a case already charged is refunded.
Cancel the wine club
You get a recurring case.
- 01Log in.
- 02Open Wine Club Settings.
- 03Scroll to the bottom of the page and cancel.
Skipping a case or moving the next delivery date does not end the membership. The ordering page says an unexpected charge is most likely the quarterly case, and that emailing customerservice@laithwaites.com will adjust or cancel it.
Cancel Unlimited
You pay for the yearly free-delivery membership.
- 01Log in and cancel the membership in the account.
- 02Or call 1-800-649-4637.
Unlimited is $89 a year. It includes free delivery on wine, wine club cases, Vineyard Partner shipments, gifts, and accessories. The page also says other shipping charges can apply, and points to a details link.
Call customer service
You want a person, or a one-time order has not reached the warehouse.
- 01Call 1-800-649-4637. The contact page says weekdays 9 a.m. to 9 p.m. ET, and Saturday 9 a.m. to 6 p.m. ET.
- 02Or email customerservice@laithwaites.com with the order ID from the confirmation email.
How to know it worked
- You do not have to take every club case. You can skip or delay from Wine Club Settings, using the Next Delivery Date menu.
- A one-time order can be cancelled only before it goes to the warehouse. Processing can start 30 minutes after you confirm.
- The card is charged when the order is sent to the warehouse, not when you click buy. Checkout can show a pending hold for 7 to 10 business days.
Watch out for
- The wine-club privacy block on a current offer page uses customerservice@laithwaiteswine.com. The ordering FAQ uses customerservice@laithwaites.com for a club cancel.
- A different line, 1-888-863-7386, is for a personal wine advisor, Monday to Friday 9 a.m. to 9 p.m. and Saturday 9 a.m. to 6 p.m. ET. That page does not say it cancels the club.
- Some states limit how much wine can be shipped. The ordering page lists those limits.
- They accept Visa, MasterCard, American Express, Discover, and PayPal.
- Mail goes to Laithwaites, Attn: Customer Service, PO Box 448, Waco, TX 76703-9918.
Laithwaites refunds
- The pages checked do not say a club case that has already been charged is refunded when you cancel.
- Unlimited can be cancelled at any time. The page does not say the $89 fee comes back.
Sources · checked 28 October 2026

