Do it yourself
Cancel La Colombe yourself
TLDR: For coffee, click Cancel Subscription at least 24 hours before renewal, and cancel a membership separately in the account portal, or email help@lacolombe.com. A late coffee cancel waits until the next cycle and one more shipment is charged, and membership fees are not refunded.
Cancel a coffee subscription
You are at least 24 hours before the renewal date.
- 01Log in and click Manage Subscriptions.
- 02Find the product and click Cancel Subscription.
- 03Pick a reason and confirm.
- 04Wait for the confirmation email. If it does not arrive, the cancel may not have gone through.
Cancel each product on its own. The order confirmation email also links to the subscription. If you have no account, email help@lacolombe.com and include a recent order number or the email on the account.
Cancel the yearly membership
You pay for the membership program, not only a coffee delivery.
- 01Cancel it in the account portal.
- 02Or email help@lacolombe.com and ask them to cancel it.
The cancellation policy says there is no termination fee. The terms also list help@lacolombe.net for membership help.
How to know it worked
- A coffee subscription has to be cancelled at least 24 hours before the renewal date. After that, the cancel waits until the next cycle, and one more shipment is charged.
- The subscription terms say the same 24-hour rule if you are cancelling because the price or the terms changed.
- A membership stays on through the period you already paid. It is not refunded.
Watch out for
- Cancelling a coffee subscription drops the subscription discount and free shipping.
- The subscription keeps renewing at the schedule you picked until you cancel it.
- A pre-order that has not shipped can be cancelled. Once it is fulfilled, it cannot.
- Texting STOP to 62534 stops texts. It does not cancel the coffee. The terms also list 888-890-4435 and help@lacolombe.net for text help.
- Mail goes to La Colombe, 2620 E. Tioga St, Philadelphia, PA 19134.
La Colombe refunds
- The membership cancellation policy says there are no refunds or credits, including store credit you have partly used.
- The coffee cancellation page points to the returns policy for a shipment that already went out. It does not promise that shipment is refunded when you cancel.
Sources · checked 28 October 2026

