How to cancel Lavazza My Way

Cancel on your subscription page

You can still sign in.

1. 01Log in to your Lavazza account on lavazzausa.com.
2. 02Open the subscription page. The terms call this your My Lavazza page.
3. 03Use the cancellation procedure on that page.

The FAQ says to cancel from the subscription page on your account. It does not name the button. Manage, on that same page, is how they say to change frequency, pause, or the products. A pause is not a cancel. You can pause or delay an order for up to 60 days.

Cancel by phone

The subscription terms tell you to call customer service.

1. 01Call 212-725-8800.
2. 02Give your name, home address, subscription number, the order details, and your phone number and email.
3. 03Say you want the My Way subscription cancelled.

The terms do not list hours for 212-725-8800. The contact page lists a different support number, 833-933-0389, Monday to Friday, 9:00 a.m. to 5:00 p.m. ET.

Cancel by email

You want the written notice the subscription terms describe.

1. 01Email US.orders@lavazza.com.
2. 02Give your name, home address, subscription number, the order details, and your phone number and email.
3. 03Say you want the My Way subscription cancelled.

How to know it worked

• —The subscription continues until you cancel it.
• —The next-order date on the subscription is the day that order is dispatched, not the day it arrives. Delivery is 4 to 7 business days after dispatch.
• —If Lavazza receives the cancel notice after the Order Deadline for an order, that order is still charged. They define the Order Deadline as the point when they can no longer change or cancel an order, and they do not publish the clock time.
• —A change is applied to the next order, not to an order that has already been processed.
• —If the minimum deliveries for your plan are finished, the FAQ says you can cancel with no extra fee. If they are not, it says to contact Lavazza Customer Service.

Watch out for

• —Product changes have to be in more than 24 hours before the next order date. The FAQ states that cutoff for changing the assortment, not as the cancel deadline.
• —The published subscription terms cover capsule plans and the machine-and-capsules plan. The site also sells a Ground and Beans My Way plan. The FAQ's cancel steps are written for My Way subscriptions in general.
• —A machine-and-capsules plan has a minimum after the first order: 13 capsule deliveries for the Classy Mini, and 10 for the Classy Plus. Cancel before that and the terms charge the machine's retail price at your first order, times the orders not yet delivered, divided by that minimum. The FAQ says the machine does not have to be returned.
• —The contact page lists the office as Lavazza North America Inc., 1301 Wilson Drive, West Chester, PA 19380. The subscription terms name Lavazza Premium Coffees Corp. Ltd at that same address.
• —Customer care in the subscription terms is 212-725-8800 and us.customerservice@lavazza.com. The cancel email in those terms is US.orders@lavazza.com.

Lavazza My Way refunds

• —Within 14 days of the email that confirms the subscription, or before the Order Deadline for the first order, whichever is later, the terms say you can cancel without liability.
• —If you cancel in that early window, return unopened capsule packs within 14 days, at your expense, to Lavazza Subscriptions, 3OVO Logisitics, 2020 Ocean Avenue, Ronkonkoma, NY 11779. They reimburse the price paid. If the first order included a machine, that machine goes back too, in good condition. The terms attach this same return to cancelling an order under the rule for stopping the subscription after the first delivery.
• —After the first order has been delivered, cancelling the subscription still leaves you charged for any order whose Order Deadline has passed.
• —The FAQ says a one-time order can be cancelled only if it has not already been processed. That is separate from ending the subscription.