Do it yourself
Cancel MasterClass yourself
TLDR: In a browser, not the app, open Settings and select Cancel Now, or cancel with Apple, Google, Roku or Amazon if they billed you. Access lasts until the renewal date, and payments are not refunded.
Cancel on masterclass.com
You bought the membership on the MasterClass website.
- 01Log in at www.masterclass.com in a web browser. MasterClass says the app cannot cancel a membership.
- 02Open your profile or account menu at the top right, then Settings.
- 03In the Membership section, select Cancel Membership.
- 04Select Cancel Now.
On a phone, use the mobile browser and skip the button that opens the app. Then use the menu at the top right. You can turn auto-renewal back on later with Reactivate in settings.
Cancel by email
You subscribed on the website and want Support to take the request.
- 01The terms say a website subscription can be cancelled by emailing support@masterclass.com.
- 02Use the email on the account and say you want the recurring subscription cancelled.
- 03Keep the reply.
Cancel an App Store membership
You bought it in the MasterClass iOS app.
- 01On the iPhone, open Settings and tap your name.
- 02Tap Subscriptions, then the MasterClass subscription.
- 03Tap Cancel Subscription.
MasterClass says refunds for iOS purchases are requested from Apple.
Cancel a Google Play membership
You bought it in Google Play.
- 01Open the Google Play Store on the Android phone or tablet.
- 02Tap Menu, then Subscriptions.
- 03Select the MasterClass subscription, tap Cancel Subscription, and follow the instructions.
Cancel on Roku
You bought the membership through Roku.
- 01MasterClass says Roku subscription changes are managed in your Roku account.
- 02Use Roku's manage-subscriptions page, which MasterClass links, to update or cancel the plan.
The terms say MasterClass does not process refunds for a Roku purchase. Roku's policy applies.
A membership bought in the Amazon Appstore
You bought the membership through the Amazon Appstore.
- 01The terms name the Amazon Appstore as a marketplace that can sell a MasterClass membership.
- 02That store handles the refund. MasterClass says it does not.
- 03The terms publish cancel steps for the website, iTunes, and Google Play. They do not publish Amazon button names.
How to know it worked
- MasterClass emails a confirmation after a website cancellation is processed.
- Access lasts until the renewal date. The membership is set to cancel at the end of the current billing period.
- A renewal reminder is sent 30 days before the renewal date. Turn off auto-renewal before that date if you do not want the next charge.
Watch out for
- The annual membership renews on its own. MasterClass charges the payment method from signup. A gift or Guest Pass is charged after that free period ends, unless you cancel first.
- You can hold more than one subscription, such as MasterClass Core and MasterClass Certificates. Each has its own bill. Cancelling one does not cancel the other.
- Cancelling a bundle ends every service in that bundle at the end of the period. MasterClass says you cannot drop one service inside a bundle unless the account settings offer that.
- MasterClass says it will not act on a cancellation sent by a third-party subscription service until the account holder confirms it from the email on the account. It names services such as Xpendy, Trim, and Rocket Money.
- MasterClass can change the renewal price. It says it tells you in advance. Cancel before the new price starts if you do not accept it.
MasterClass refunds
- The terms say payments are nonrefundable, and there is no refund for a partly used period, except where the terms or the law say otherwise. Cancelling before the period ends does not refund fees already paid. Access continues until the period ends.
- For an initial purchase, the terms say MasterClass refunds the full amount if you are dissatisfied within 30 days for a MasterClass Core product. A Certificates subscription is 30 days or until a Certificate is granted, whichever comes first. MasterClass On Call is 7 days. Add-ons are 30 days. Renewal charges are not refunded except where the law requires it.
- The terms say to ask by emailing support@masterclass.com. The refund help article says that if the purchase was within the last 30 days, log in and chat with Support. After approval, it says processing usually takes 5 to 10 business days. A refund is not sent on its own. Renewal charges are not eligible.
- Apple, Google Play, the Amazon Appstore, and Roku use their own refund rules. MasterClass says it does not process those refunds.
