Do it yourself
Cancel MUD/WTR yourself
TLDR: Click Manage, then Cancel Subscription at the bottom of the subscription details, or email drink@mudwtr.com. A trial must be stopped before it ends, cancelling does not refund a bag already charged, and first-time customers can ask for a full refund within 30 days.
Cancel in Manage
You can sign in. The help center gives these steps for US and Canadian customers.
- 01Log in to your MUD\WTR account.
- 02Click Manage.
- 03Click Manage on the subscription you want to cancel.
- 04Scroll to the bottom of the subscription details and click Cancel Subscription.
Cancel by email
The terms say you can also cancel from the account or by email.
- 01Email drink@mudwtr.com.
- 02Give the email on the account.
- 03Say you want the subscription cancelled.
How to know it worked
- The terms say a cancelled subscription is not renewed after the current term ends.
- They do not describe a confirmation email. Keep the cancel screen or the reply from drink@mudwtr.com.
- Changing the next charge date skips or delays one shipment. That leaves the subscription on.
Watch out for
- Delivery can be set to every 30, 60, or 90 days. It renews at the then-current price until you cancel.
- A trial needs a card on file. Stop it before the trial ends, or the paid plan is charged. If a trial charge lands anyway, email drink@mudwtr.com.
- If the card details go stale, the terms say Mud Wtr can keep charging the account until the subscription is terminated.
- A one-time shop order is not a subscription. The On Demand option on the shop is a single purchase.
- More than one plan can renew on different dates. Cancel each one.
MUD/WTR refunds
- Cancelling stops the next renewal. It does not by itself refund a bag already charged.
- First-time customers can ask for a full refund within 30 days of purchase. Email drink@mudwtr.com.
- An unopened subscription order you were not ready for can be returned. The return policy says the refund is minus the return shipping label fee.
- Items sent back outside their return process are not refunded.
Sources · checked 26 October 2026

