How to cancel Nom Nom

Cancel on the Account page

You can still sign in.

1. 01Log in at nomnomnow.com.
2. 02Open the Account page.
3. 03Use the cancellation service there.

Do it before the deadline on your upcoming delivery. The terms call this deactivating the subscription.

Cancel by email

You want Nom Nom to deactivate it for you.

1. 01Email care@nomnomnow.com.
2. 02Give the email on the account.
3. 03Say you want the subscription deactivated.

The terms say you can log in and deactivate, or email care@nomnomnow.com and they will do it.

Cancel by phone or text

You want to tell Pet Support directly.

1. 01Call or text (415) 991-0669.
2. 02Phone hours are Monday to Friday, 8am to 7pm CT, and Saturday, 11am to 5pm CT.
3. 03Say you want the subscription cancelled, and give the email on the account.

Cancel by chat

You want to skip the phone line.

1. 01Open Nom Nom help and use the chat button.
2. 02Chat is open Monday to Friday, 9am to 7pm CT, and Saturday and Sunday, 11am to 5pm CT.
3. 03Say you want the meal plan cancelled.

How to know it worked

• —The terms say that if you deactivate in time, you can use the subscription until the end of the current term, and it will not renew after that.
• —They do not describe a confirmation email. Keep the chat, the text, or the email reply.
• —A retail box from Chewy, PetSmart, or Amazon is a store purchase. Cancelling the Nom Nom subscription does not cancel that store order.

Watch out for

• —Cancel before the deadline on the upcoming delivery. The help article says to change or cancel before that deadline so you do not get an unwanted order. A box already past the deadline can still ship.
• —The terms say you must deactivate within the notice period. They do not print a number of days on the terms page. Use the deadline shown for your next delivery.
• —After the first period, the plan renews for the period on your receipt until you deactivate it.
• —A trial becomes a paid plan unless you cancel before the trial ends. Nom Nom may not email you when the trial ends.
• —If your card details change, the card company may send the new details, and Nom Nom may charge them.
• —If the subscription price changes, Nom Nom gives advance notice. A box shipped after that notice accepts the new price unless you cancel.
• —Freezing a plan is mentioned separately from deactivating it. Deactivate is the step that stops the renewal.

Nom Nom refunds

• —If you deactivate, you are not eligible for a prorated refund of the fee for the current period. You can keep using the plan until that period ends.
• —There is no charge just for deactivating.
• —Nom Nom does not take the food back. It is perishable.
• —For the first order only, email care@nomnomnow.com within 30 days of receiving it to request a refund of that order. That request is not a promise of a refund, and it does not cover a later box.