How to cancel Mailchimp

Downgrade the Marketing plan

You are on a monthly paid Marketing plan, such as Essentials, Standard, or Premium, and you want to stop the paid plan and keep the account.

1. 01Click your profile icon and choose Account.
2. 02Open the Billing menu and choose Monthly plans or credits.
3. 03In the Marketing Plan section, click Change Plan.
4. 04Choose the Free plan and your contact limit, then click Downgrade.
5. 05Review what you will lose. Delete extra contacts, seats, or audiences if Mailchimp asks you to.
6. 06Check the box, then click Downgrade in the estimate sidebar.

The lower plan starts at the next billing cycle. You can still be charged for this cycle. You can drop from a paid plan to Free only once.

Downgrade the Websites plan

You pay for a Websites plan. Pausing or downgrading Marketing leaves a paid Websites plan running.

1. 01Click your profile icon and choose Account & billing, or Account.
2. 02Open Billing, then Monthly plans or credits.
3. 03In the Websites Plan section, click Change Plan.
4. 04Choose the plan and click Downgrade plan.
5. 05Check the box, then click Downgrade to free.

You may have to remove user seats first. A pending websites downgrade can be undone with Cancel Downgrade in the Websites section.

Close an annual Marketing plan

You are in the middle of an annual Paid Marketing Plan.

1. 01Contact sales and say you want the annual account closed.
2. 02The terms point sales contacts for an annual plan to mailchimp.com/sales.
3. 03Ask for written confirmation. A refund depends on the 60-day window below.

Delete the account

You want the account closed for good, and you have already saved anything you need.

1. 01Pay any outstanding balance first.
2. 02Click your profile icon and choose Account & billing, or Account.
3. 03Open Settings, then Manage my plan.
4. 04Click Delete my account, then Continue to delete.
5. 05Confirm your password, type DELETE, and click Permanently delete.

Mailchimp removes audiences, campaign archives, and reports. A deleted account cannot be restored. Paid users can log in for email and chat support. Mailchimp does not publish a support email address.

How to know it worked

• —A Marketing downgrade shows on Monthly plans or credits, and it starts at the next billing cycle.
• —A Websites downgrade ends on the button Downgrade to free. Until then, that plan keeps billing.
• —A deleted account is closed when you click Permanently delete. Mailchimp says it cannot be restored.

Watch out for

• —Pausing a Marketing plan stops that monthly bill for 3 or 6 months, then billing starts again. You can pause twice in 12 months. A Websites plan stays active while Marketing is paused.
• —Going over your contact or send limit on a monthly plan adds a charge for that cycle, even if you downgrade to Free before the next pay date.
• —On an annual plan, going over the limit holds sending until you upgrade, cut contacts, or the monthly allotment refreshes. An annual upgrade goes through sales.
• —Buying Pay As You Go credits moves a monthly Marketing plan onto Pay As You Go and stops the monthly fee. Credits are not cash. A paid Websites plan blocks that switch. Pay As You Go credits are lost if you later drop to Free.
• —The terms say Mailchimp will not automatically upgrade or downgrade the plan you picked.

Mailchimp refunds

• —Monthly Paid Marketing Plans are not refundable. Mailchimp may still choose to offer a refund, discount, or credit.
• —An annual Paid Marketing Plan has a 60-day money-back guarantee. Ask for a full refund of the annual fee within 60 days of the purchase date, through the billing contact form at mailchimp.com/contact/?primaryTopic=billing.
• —Closing an annual plan outside those 60 days does not include a refund. Unused Pay As You Go credits have no cash value.