How to cancel Mixbook

Cancel with Apple or the store that bills you

Mixbook bills a subscription.

1. 01Open the Apple subscription settings, or the settings of the other store that sold the plan.
2. 02Cancel the Mixbook subscription.

You can do that any time, before or after a billing date, with no cancel fee. An Apple in-app plan is cancelled only by Apple. Mixbook cannot cancel that one. You keep the feature until the end of the period you already paid, unless the law requires a refund. Unused time is not refunded unless Apple or that other store approves it. Where the law requires it, the refund can be a share of the fee based on the days left. A price or service change comes with at least 30 days’ notice. Cancel the way that notice says, before the next bill, if you do not want the new price. Where the law requires it, you can refuse the change within 30 days after they put it in place, with no penalty. To delete the account itself, email support@mixbook.com. That is separate from a store subscription. A charge you dispute has to be sent in writing within 7 days of the card statement, or longer if the law requires it.

Mail a notice

You want it on paper.

1. 01Write that you are cancelling, and include the email on the account.
2. 02Mail it to Mixbook Customer Service, 2000 Broadway St., Redwood City, CA 94063.

A billing dispute goes to that street or to support@mixbook.com. A legal dispute goes to Mixbook Legal at the same street by certified mail. Copyright notices use the same street. Cancel in the store as well.

How to know it worked

• —Unless a refund is required, the cancel takes effect at the end of the current billing period.
• —You keep the subscription feature until then.

Watch out for

• —Mixbook credit has no cash value and is applied at checkout.
• —They can end a membership. Ending the account can delete projects stored on it.

Mixbook refunds

• —Unused time is not refunded unless Apple or the store that sold the plan approves it, or the law requires a pro-rated refund.