How to cancel Microsoft 365

Cancel in your Microsoft account

You bought Microsoft 365 from Microsoft.

1. 01Go to account.microsoft.com/services/microsoft365 and sign in with the Microsoft account that bought the plan.
2. 02Select Cancel subscription. It might say Upgrade or Cancel.
3. 03Read the Please review section at the top of the cancel page.
4. 04At the bottom, select I don't want my subscription.

If you see Turn on recurring billing instead of a cancel option, the plan is already set to expire on the date shown. Microsoft will not charge you after that date.

Cancel with Apple or Google Play

You bought Microsoft 365 from the Apple App Store or Google Play. Microsoft says to contact them for a cancellation or a refund.

1. 01For a Google Play purchase, follow Google's cancellation and refund process.
2. 02For an Apple App Store purchase, request the cancellation or refund from Apple.

Cancel with the retailer

You bought Microsoft 365 from a third-party retailer, such as Amazon or Harvey Norman.

1. 01Contact that retailer to manage the subscription and the billing.

How to know it worked

• —Cancelling a paid plan stops future charges.
• —You keep access until the end of the current period.
• —Cancel before the next billing date to stop the next charge. If the page shows Turn on recurring billing, the plan already expires on the date shown.

Watch out for

• —On Microsoft's pricing page, Personal is $9.99 a month or $99.99 a year, and Family is $12.99 a month or $129.99 a year. Premium is listed at $199.99 a year. The plan renews until you or Microsoft end it.
• —Office Home 2024 is a one-time purchase for one PC or Mac. Cancelling Microsoft 365 leaves that purchase as it is.
• —After you cancel, cloud storage goes back to 5GB, including OneDrive and Outlook.com attachments, plus 15GB of Outlook.com storage. On Family or Premium, people you shared with lose that extra storage too.
• —Over the free allowance, you cannot upload, edit, or sync new files, such as Camera Roll, to OneDrive, and you cannot send or receive Outlook.com email. Microsoft's cancel page says it may delete your OneDrive and the files in it after 6 months.
• —Microsoft notifies you at least 15 days before a recurring price change. Cancel before the new price starts if you do not want it. A trial continues as a paid plan unless you cancel in the time shown when you signed up.

Microsoft 365 refunds

• —Cancel the plan first. That is how Microsoft says you check a refund on Microsoft 365 Basic, Personal, Family, or Premium bought from Microsoft. Not every cancellation is refunded.
• —The Microsoft Services Agreement says purchases are final and non-refundable, unless a law or a particular offer says otherwise. Microsoft may still issue a refund or credit at its discretion.
• —If Microsoft charged you in error, tell Microsoft within 90 days of the charge. It will not refund a charge more than 90 days old.
• —Microsoft's refund page lists prorated refunds for Canada, Denmark, Finland, Germany, Israel, Korea, the Netherlands, Poland, Portugal, and Turkey. It does not list the United States.
• —Apple, Google Play, or a retailer such as Amazon or Harvey Norman bills you? Ask them.